Imanpreet Kaur
Winnipeg,MB
Summary
Dedicated Customer Service Representative with expertise in resolving inquiries and enhancing customer satisfaction. Strong communication and problem-solving skills foster positive relationships and loyalty. Focused on team performance improvement through knowledge sharing and best practices in customer service.
Overview
5
5
years of professional experience
Work History
Supervisor
Dollarama
03.2025 - 11.2025
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored new team members on store procedures and customer service.
- Managed inventory levels and organized stock replenishment for optimal product availability.
Cards Advisor
RBC Royal Bank
Winnipeg, MB
03.2023 - 12.2024
- Supported clients in resolving banking inquiries and managing accounts to ensure satisfaction.
- Clarified product features and benefits to improve client comprehension and decision-making.
- Processed transactions efficiently while maintaining accuracy and compliance.
- Informed clients about digital banking tools and services to promote usage and enhance their banking experience.
- Maintained up-to-date knowledge of financial products and regulations.
Customer Care Specialist
SkiptheDishes
Winnipeg, MB
09.2020 - 10.2022
- Delivered exceptional customer support via phone, email, and chat, enhancing customer experience.
- Resolved customer inquiries and concerns efficiently to enhance satisfaction.
- Collaborated with team members to streamline service delivery processes, improving response times.
- Utilized software tools to track and manage customer issues effectively.
- Coordinated communication between customers and delivery personnel to resolve issues effectively.
Supervisor
Dollarama
Winnipeg, MB
08.2020 - 08.2022
- Supervised daily store operations, ensuring compliance with company policies to uphold operational integrity and enhance customer experience.
- Trained and mentored new staff on customer service and sales techniques, strengthening team skills to improve customer satisfaction.
- Managed inventory levels and organized stock replenishment processes, ensuring consistent product availability to meet customer demand.
Education
Associate of Arts - Economics
Douglas College
New Westminster, BCSkills
- Banking
- Banking products
- Financial analysis
- Financial transactions
- Client management
- Team leadership
- Decision-making
- Problem solving
- Issue resolution
- Effective communication
- Customer service
- Critical thinking
Timeline
Supervisor
Dollarama
03.2025 - 11.2025
Cards Advisor
RBC Royal Bank
03.2023 - 12.2024
Customer Care Specialist
SkiptheDishes
09.2020 - 10.2022
Supervisor
Dollarama
08.2020 - 08.2022
Associate of Arts - Economics
Douglas College