Imani Williams
Long Beach
Summary
Proven customer service expert from Bok Bok Chicken, adept in maintaining customer satisfaction and loyalty through exceptional service. Excelled in high-pressure situations, showcasing reliability and composure. Skilled in using POS systems and managing transactions, significantly enhancing the customer experience. Achieved and surpassed service goals, fostering strong customer relationships.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Bok Bok Chicken
01.2019 - 01.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Cashier
Buffalo Spot
01.2018 - 01.2019
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
Customer Service Cashier
Wing Stop
01.2016 - 01.2017
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
High School Diploma -
Wilson High School
Long Beach, CASkills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
Timeline
Customer Service Cashier
Bok Bok Chicken
01.2019 - 01.2020
Customer Service Cashier
Buffalo Spot
01.2018 - 01.2019
Customer Service Cashier
Wing Stop
01.2016 - 01.2017
High School Diploma -
Wilson High School
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