Imani Samuels
Vallejo
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Specialty Contact Center
Kaiser Permanente
07.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed high-volume inbound and outbound calls to resolve customer inquiries effectively.
- Utilized CRM software to track interactions, ensuring accurate documentation of customer issues.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- make outbound calls to schedule appointment
- take incoming calls to schedule appointments
Cashier Receptionist ( Pediatrics Department )
Kaiser Permanente
06.2023 - 07.2025
- Managed cash handling and balanced cash drawers at shift end.
- Implemented improvements in checkout processes to reduce wait times.
- Resolved customer concerns promptly, ensuring satisfaction and retention.
- Collaborated with team members to maintain a clean and organized workspace.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- checked pt in for appointments
- appointment cancellations
- scheduled appointments
Pharmacy Production Clerk
Kaiser Permanente
01.2020 - 06.2023
- Managed inventory control processes to ensure accurate stock levels and minimize discrepancies.
- Operated pharmaceutical dispensing equipment, maintaining high standards of safety and efficiency.
- Assisted in preparing medication orders, adhering to strict guidelines for accuracy and quality.
- Collaborated with pharmacy team to streamline workflows and enhance operational productivity.
- Processed transactions efficiently using point-of-sale systems.
- Managed cash drawer and balanced daily receipts accurately.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Full Time Medication Technician
Rockville Terrace Senior Living
02.2017 - 01.2020
- Administer prescribed medications
- Verify with Physicians patient health status
- Send patients to the hospital as needed
- Follow HIPAA Laws of Confidentiality
- Reading marcs to verify patient data
- Log in and inventory all medications
- Check blood glucose levels daily
- Transfer narcotics to drug sheets
Full Time Caregiver
Rockville Terrace Senior Living
10.2016 - 02.2017
- Work in Memory Care and Assisted Living
- Make sure clients are comfortable
- Give clients their meals and medicine
- Help clients move around safely
Caregiver
Provident
07.2016 - 10.2016
- Washed dishes and did light house work
- Gave clients their meals and medicines
- Took clients to their appointments
- Spent quality time with clients
Deli Clerk/Customer Service
Safeway
12.2014 - 07.2016
- Managed the cash register; collected monies
- Informed customers of healthy food options
- Prepared meals for customers
- Took orders and facilitated production
Sales Associate/Cashier
TJMaxx
01.2012 - 01.2014
- Managed the cash register; collected monies
- Provided Customers with sale details
- Oversaw the Fitting Room areas
- Worked at the Jewelry Counter
Education
Diploma -
Armijo High School
Fairfield, CA06-2013
Skills
- Quality Customer Service
- Cashiering experience
- Food Preparation
- CPR/FIRST AID Certified
- Follow HIPAA Laws
- In-Home Care Experience
- call center
Certification
- CPR/First Aid Certified
- December 2016 to Current
Timeline
Specialty Contact Center
Kaiser Permanente
07.2025 - Current
Cashier Receptionist ( Pediatrics Department )
Kaiser Permanente
06.2023 - 07.2025
Pharmacy Production Clerk
Kaiser Permanente
01.2020 - 06.2023
Full Time Medication Technician
Rockville Terrace Senior Living
02.2017 - 01.2020
Full Time Caregiver
Rockville Terrace Senior Living
10.2016 - 02.2017
Caregiver
Provident
07.2016 - 10.2016
Deli Clerk/Customer Service
Safeway
12.2014 - 07.2016
Sales Associate/Cashier
TJMaxx
01.2012 - 01.2014
Diploma -
Armijo High School