Imani Muhima

• Enhanced financial planning, budgeting, and forecasting methodologies and improving operational efficiency.
• Development of financial models and conducted comprehensive variance analysis to support strategic decision-making.
• Oversaw the monitoring of financial performance using KPIs, delivering actionable insights through in-depth market trend analysis.
• Fostered collaborative stakeholder engagement to devise and implement strategies that accelerated financial growth and performance.

• Specialized in customer account verification, providing customized mortgage, tax, and financial solutions that increased client satisfaction.
• Navigated complex conversations with empathy and professionalism, resolving issues in alignment with company policies and enhancing customer trust.
• Ensured high levels of client communication, maintaining database accuracy, and efficiently managing substantial call volumes, thereby improving operational workflow.

• Played a key role in audit preparations, streamlining month and quarter-end financial documentation processes, leading to a decrease in preparation time.
• Implemented robust accounts receivable tracking and reconciliation procedures, significantly enhancing financial data accuracy.
• Managed precise data entry and maintained comprehensive financial records, optimizing daily expense tracking and reporting accuracy.

• Excelled in identifying client needs and recommending optimal products, contributing to a great increase in sales targets achievement.
• Efficiently processed client payments and conducted thorough follow-ups, ensuring high levels of client satisfaction and adherence to company procedures.
• Leveraged proactive engagement strategies to maximize sales opportunities, substantially improving client retention rates and overall sales performance.

Top Seller and Top New Monthly Plan Activator.