Imani Ferrance-philip
Calgary,Canada
Summary
Nice to meet you! Energetic and vivacious individual who's worked in the hospitality industry since i was 16. Well-versed in interacting with customers, taking orders, collecting payments and clearing/ cleaning tables. Pride myself on providing memorable dining experiences and excellent customer service.
Overview
2
2
years of professional experience
Work History
Server/ Expoditer/Restaurant Hostess
Fionn MacCool's
01.2022 - 08.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Coat Check Attendant/Hostess
Rosé Luxury Lounge
10.2023 - Current
- Followed departmental procedures and safety and sanitation policies.
- Delivered checked items to appropriate party.
- Processed payments from guests for coatroom services
- Handled customer complaints in a professional and courteous manner.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout experience.
Data Entry Intern
The Ferrance Group
07.2021 - 02.2022
- Completed data entry tasks with accuracy and efficiency.
- Sorted 150 documents daily and maintained organized filing process.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
Education
Registered Massage Therapist -
Makami College
Calgary, AB02.2024
Skills
- Team Management
- Dinning Customer Service
- Food Sales and Promotion
- High-Energy and Stamina
- Hospitality Industry Experience
- Nightclub Industry Experience
- Guest satisfaction
- Training New Employees
Timeline
Coat Check Attendant/Hostess
Rosé Luxury Lounge
10.2023 - Current
Server/ Expoditer/Restaurant Hostess
Fionn MacCool's
01.2022 - 08.2022
Data Entry Intern
The Ferrance Group
07.2021 - 02.2022
Registered Massage Therapist -
Makami College
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