IMANI BLALOCK

• Established trusting relationships with clients and families through compassionate, individualized care.
• Coordinated individualized care plans by collaborating with supervisors, caregivers, and interdisciplinary teams.
• Collect, analyze, and document behavioral data to monitor client progress and support treatment decisions.
• Facilitated development of communication systems and adaptive strategies to enhance client independence.
• Utilize strong communication and active listening skills to support client needs and respond to changing situations.
• Maintain detailed documentation including progress notes, daily logs, behavioral reports, and treatment updates while ensuring HIPAA compliance.
• Prioritizes multiple responsibilities in a fast-paced healthcare environment while maintaining accuracy and professionalism.

Oversaw visitor access, employee credentials, and confidential information, ensuring compliance and integrity in security protocols.

• Trained and mentored new security personnel on safety procedures and customer service standards, fostering a knowledgeable and responsive security team.
• Provided exceptional customer service to employees, visitors, patients, and vendors, enhancing safety and satisfaction in hospital and commercial environments.
• Maintained composure and exercised sound judgment in high-pressure and emergency situations.
• Completed incident reports, daily activity logs, and documentation in accordance with company procedures.
• Responded to inquiries, resolved concerns, and provided information while maintaining professionalism.
• Worked collaboratively with multiple departments to ensure efficient daily operations.
• While working in locations such as: hospitals, precious metal sites, as well as shipping and receiving companies responsibilities included but were not limited to:

• Delivered exceptional customer service in a fast-paced, high-volume environment.
• Processed cash, credit, and electronic transactions accurately.
• Ensured cash reconciliation and transaction accuracy through meticulous attention to detail.
• Provided friendly, personalized service to consistently exceed guest expectations.
• Assisted guests by answering questions, resolving concerns, and providing accurate information.
• Organized workstation and balanced multiple priorities to ensure smooth operations.