Imani Adams
Sacramento,CA
Summary
Organized and compassionate professional with extensive experience in front desk coordination, scheduling, and customer service. Skilled in multi-line phone systems, appointment management, patient records, billing and clerical support. Known for professionalism, empathy, and ability to handle confidential information while ensuring a welcoming environment. Adept at multitasking in fast-paced settings and supporting smooth daily office operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Davonna Skin Clinic
04.2018 - Current
- Processed invoices, managed inventory, and coordinated product shipments.
- Performed clerical duties such as filing, updating client records, preparing correspondence, and organizing documentation.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Scheduled and coordinated client appointments using booking software, while managing emails, calls, in - person inquiries to maintain smooth front desk operations.
Sales Representative
Enterprise Rent-A-Car
10.2024 - 01.2025
- Strengthened organizational efficiency by coordinating car logistics, including driving,staging, and parking vehicles.
- Investigated and resolved escalated customer concerns, ensuring satisfaction and maintaining brand reputation.
- Assisted customers with rental reservations, returns, and account updates while maintaining accurate records.
- Demonstrated consistent success in meeting and exceeding company sales goals at all levels.
Assistant Manager
European Wax Center
03.2023 - 04.2024
- Supported and coached staff to meet service, sales, and performance standards.
- Managed front desk duties, including scheduling, guest inquiries, and high-volume communication.
- Promoted products, packages, and memberships to drive sales to guest.
- Managed inventory, supply orders, and product displays.
- Assisted with hiring, onboarding, and training new team members.
- Execute daily opening and closing operations
Education
High School Diploma -
Leroy Greene Academy
Sacramento, CA05-2022
Skills
Customer service, Data entry, Office administration, File organization, Microsoft outlook, Computer proficiency, Clerical support, Documentation and recordkeeping, Appointment scheduling, Deadline oriented, Invoice processing, Mail handling, Multi-line phone proficiency, Complex Problem-solving, Adaptability, Sales, Childcare, Multitasking, Maintain strict HIPAA compliance
Certification
CPR Certification
American Heart Association - October 2025
Languages
English
Native or Bilingual
Timeline
Sales Representative
Enterprise Rent-A-Car
10.2024 - 01.2025
Assistant Manager
European Wax Center
03.2023 - 04.2024
Administrative Assistant
Davonna Skin Clinic
04.2018 - Current
High School Diploma -
Leroy Greene Academy