Imane Mounir
Longueuil,QC
Summary
Dedicated professional with experience in customer service and conflict resolution. Skilled in effective communication and time management, consistently delivering operational excellence and fostering a positive team environment to drive customer loyalty.
Results-driven with strong skills in team leadership and employee training.
Overview
4
4
years of professional experience
Work History
stay at home mom
home
Longueuil, Quebec
08.2023 - Current
- As a mom of two, I improved my multitasking, time management and efficiency under stress.
- I also learned more about conflict and crisis management, and negotiation and persuasion skills.
Manager
Starbucks
Halifax, NS
07.2022 - 08.2023
- Supervised daily operations and ensured efficient workflow in the store.
- Managed team scheduling to optimize staff coverage during peak hours.
- Trained new employees on company policies and customer service standards.
- Maintained inventory levels and ordered supplies to meet customer demand.
- Resolved customer complaints with effective communication and problem-solving skills.
- Collaborated with management to uphold brand standards and store cleanliness.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Assistant Manager
Loblaw
Halifax, Nova Scotia
05.2022 - 07.2022
- Coordinated inventory management and stock replenishment processes.
- Conducted employee training sessions on company policies and procedures.
- Collaborated with team members to ensure compliance with safety standards.
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
Education
Bachelor of Science - Business Management
Toulouse Business School
Casablanca06-2016
Skills
- Team leadership
- Customer service
- Employee training
- Conflict resolution
- Time management
- Effective communication
- Task prioritization
- Analytical and critical thinking
- Self-Directed
- Fluent in French
- Fluent in English
- Fluent in Arabic
- Flexible and adaptable
- Microsoft office
Timeline
stay at home mom
home
08.2023 - Current
Manager
Starbucks
07.2022 - 08.2023
Assistant Manager
Loblaw
05.2022 - 07.2022
Bachelor of Science - Business Management
Toulouse Business School