Imane Dut Mathem
Ottawa,ON
Summary
Dynamic and hands-on hospitality professional with a friendly, approachable demeanor and a proven ability to thrive in fast-paced environments. Developed strong customer service, time management, and multitasking skills while running full restaurant operations at Little Macs. Known for attention to detail, a strong work ethic, and a team-first attitude, consistently creating positive guest experiences and maintaining a clean, efficient, and welcoming atmosphere.
Overview
2
2
years of professional experience
Work History
Little Macs
John
04.2022 - 06.2024
- Created a welcoming and upbeat atmosphere for guests, ensuring each visit started and ended on a positive note.
- Supported front-of-house operations by managing waitlists, answering phone calls, and coordinating with servers to maintain smooth service.
- Maintained cleanliness and organization of entryway and dining areas to ensure a comfortable and polished guest environment.
- Worked closely with team members, staying flexible and dependable during busy shifts to help where needed.
- Gained experience in fast-paced service, learning to manage time efficiently while staying guest-focused.
- Took initiative to improve guest satisfaction and learned the importance of hospitality, attention to detail, and teamwork.
Tacolot
Jake
03.2022 - 06.2024
- Took full responsibility for front- and back-of-house operations during solo shifts, managing everything from opening to closing.
- Greeted and seated guests, took orders in-person and by phone, and handled all customer interactions with a friendly, upbeat attitude.
- Prepared and cooked menu items with attention to quality and presentation, while also managing food prep for daily service.
- Maintained cleanliness of the dining area, kitchen, and restrooms, including sweeping, mopping, dishwashing, and sanitizing surfaces.
- Handled opening duties such as restocking, prepping ingredients, and setting up the space, as well as closing tasks including cleaning, locking up, and cashing out.
- Managed time and multitasked effectively in a small, fast-paced environment, often working independently during busy hours.
- Developed a strong understanding of every part of restaurant operations, from customer service to kitchen prep to facility upkeep.
Education
High School Diploma -
De La Salle
Ottawa, ON01-2026
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking
- Calm under pressure
Languages
English
Full Professional
French
Full Professional
Arabic
Native or Bilingual
Timeline
Little Macs
John
04.2022 - 06.2024
Tacolot
Jake
03.2022 - 06.2024
High School Diploma -
De La Salle
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