IMANE AIT MIMI
Edmonton,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Social Media Marketing Coordinator
Ambrosia Wellness Beauty
2022.03 - 2024.01
- Established relationships with industry influencers through networking events and conferences, fostering valuable collaborations.
- Analyzed performance data to identify trends and optimize future marketing efforts for better results.
- Increased brand awareness by developing and implementing social media marketing strategies.
- Created social media editorial calendars, coordinating content production and scheduling for optimal posting times.
- Developed creative visual assets for use in social media campaigns, driving higher engagement rates.
- Enhanced online presence by optimizing SEO and managing paid social media advertising campaigns.
- Organized successful contests and giveaways on various platforms, driving increased engagement and follower growth.
Human Resources Agent
Lafarge Placo Morocco
2020.01 - 2021.12
- Published recruitment announcements on job boards and effectively screened incoming applications.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Organized new employee orientation schedules for new hires.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Processed employee termination paperwork at direction of supervisory staff.
Sales Advisor
Eca Assurances
2017.06 - 2019.12
- Identified customer needs, provided tailored advice, and effectively communicated product benefits to drive sales.
- Increased sales by establishing rapport with customers and identifying their needs.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Developed long-lasting client relationships by providing exceptional customer service.
- Responded to in-person and telephone requests for information about company offerings.
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
Customer Service Front Desk
Attijari Wafa Bank
2015.03 - 2017.05
- Efficiently handled cash operations, including payment, withdrawal, transfer, and exchange, ensuring accuracy and adherence to banking regulations.
- Managed high call volume with professionalism, ensuring that all phone calls were answered quickly and accurately.
- Consistently maintained an organized workspace at the front desk, contributing to a professional atmosphere in the hotel lobby area.
- Maintained a welcoming environment for guests by consistently providing friendly and efficient service.
- Handled guest complaints with empathy and understanding, working towards satisfactory resolutions.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues at the front desk.
- Improved overall operational efficiency of the front desk through effective time management skills and multitasking abilities during peak hours.
- Developed strong rapport with guests, resulting in positive reviews and repeat business for the bank.
Education
Master's Degree in Strategy and Management of Innovation -
Faculty of Legal, Economic, And Social Sciences of Casablanca
06.2017
Skills
- Content scheduling
- Community Engagement
- Social Media Strategy
- SEO knowledge
- Audience Segmentation
- Visual design
- Marketing Analytics
- Google Analytics
- Customer Service
- Relationship Building
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Social Media Marketing Coordinator
Ambrosia Wellness Beauty
2022.03 - 2024.01
Human Resources Agent
Lafarge Placo Morocco
2020.01 - 2021.12
Sales Advisor
Eca Assurances
2017.06 - 2019.12
Customer Service Front Desk
Attijari Wafa Bank
2015.03 - 2017.05
Master's Degree in Strategy and Management of Innovation -
Faculty of Legal, Economic, And Social Sciences of Casablanca
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