Imandeep Singh
Edmonton,AB
Summary
Dynamic customer service professional with a proven track record at CIBC, excelling in complaint resolution and transaction processing. Adept at training staff and enhancing customer satisfaction through effective communication and product knowledge. Recognized for maintaining meticulous records and ensuring operational excellence in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
CIBC
Edmonton, Alberta
12.2023 - 12.2024
- Assisted customers with inquiries and resolved issues promptly.
- Processed transactions efficiently using banking software systems.
- Provided product information to enhance customer understanding and satisfaction.
- Maintained accurate records of customer interactions and transactions.
Supervisor
Tim horton
Scarborough
02.2019 - 08.2023
- Supervised daily operations of fast-paced coffee shop environment.
- Trained and mentored new team members on service standards.
- Ensured compliance with food safety and cleanliness regulations.
- Managed inventory levels and placed orders for supplies.
- Scheduled staff shifts to meet customer demand effectively.
Education
High School Diploma -
Seneca College of Applied Arts And Technology
North York05-2020
Skills
- Customer relationship management
- Banking software proficiency
- Transaction processing
- Record keeping
- Product knowledge
- Complaint resolution
- Staff training
- Problem solving
- Attention to detail
Timeline
Customer Service Representative
CIBC
12.2023 - 12.2024
Supervisor
Tim horton
02.2019 - 08.2023
High School Diploma -
Seneca College of Applied Arts And Technology