Imandeep Singh
EDMONTON,Alberta
Summary
Accomplished Security Officer with a proven track record at Secureguard, adept in CCTV Surveillance and delivering superior customer service. Expert in risk assessment, emergency response, and access control management, significantly enhancing safety and security protocols. Demonstrated ability to train personnel, ensuring adherence to strict security measures. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Officer
Secureguard
05.2022 - 03.2023
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Completed full building and grounds patrols to spot and investigate concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Customer Service Representative
Tim Hortons
12.2020 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Security Officer
Cancom Security
03.2020 - 12.2020
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Security Officer
G4S Secure Solutions
01.2019 - 01.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Education
Associate of Arts - Hospitality Management
Seneca College of Applied Arts And Technology
North York, ON01.2021
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- CCTV Surveillance
- CCTV Monitoring
- Superior customer service
- Emergency Response
- Access Control
- Patrol operations
- Security Screenings
- Visitor tracking
- Access Control Management
Languages
English
Professional Working
Certification
- Security license
- Smart serve
- CPR Certificate
- class 4 Driving License
- WHIMS Certificate
Timeline
Security Officer
Secureguard
05.2022 - 03.2023
Customer Service Representative
Tim Hortons
12.2020 - 04.2022
Security Officer
Cancom Security
03.2020 - 12.2020
Security Officer
G4S Secure Solutions
01.2019 - 01.2020
Associate of Arts - Hospitality Management
Seneca College of Applied Arts And Technology
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