Summary
Overview
Work History
Education
Certification
Timeline
CustomerServiceRepresentative

Iman Warfa

Edmonton,AB

Summary


Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

Walmart
02.2025 - Current
  • Collaborated with team members to ensure seamless service delivery during peak hours.
  • Assisted customers with inquiries and provided timely information regarding products and services.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Adapted quickly to new systems and procedures, improving overall efficiency in daily operations.
  • Developed strong communication skills through regular interactions with diverse customer base.

Caregiver

06.2025 - 09.2025
  • Administered medications as prescribed, ensuring adherence to care plans.
  • Monitored client health and reported changes to healthcare professionals promptly.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Maintained clean and safe living environments by following hygiene protocols.
  • Adapted quickly to changing client conditions, demonstrating flexibility in caregiving approaches.

Education

High School Diploma -

École Alexandre-Taché
St. Albert, AB
06-2025

Certification

CPR level C

Timeline

Caregiver

06.2025 - 09.2025

Customer Service Representative

Walmart
02.2025 - Current

High School Diploma -

École Alexandre-Taché

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Iman Warfa