Iman Stewart
Hamilton,ON
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Theatre Sales Manager
Landmark Cinemas
01.2023 - Current
- Collaborated with the Management team to effectively manage theatre operations, including labor cost, revenue control, Guest satisfaction, cast scheduling, and film & product quality.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- As the Theatre Manager (F&B), oversaw day-to-day food service operations, focusing on revenue generation, scheduling, equipment maintenance, and food safety
- Executed food service programs and visual merchandising, emphasizing revenue generation
- Maintained open communication with Management teams and the Regional In-Theatre Sales Team
- Provided exceptional Guest service, addressing any issues and fostering positive experiences
- Prioritized safety and took ownership of budgets and targets.
Assistant Manager
Farmboy
05.2021 - 06.2022
- Grocery store
- Onboarding activities including, new hire paperwork, benefit/RRSP enrolment, E- Learning, Training plans, and retention strategies
- Office management (completing inventory and orders, invoices, scheduling, payroll (ADP, and Day Force), daily, weekly, and monthly reporting on various metrics)
- Assist in the development of the team by supporting the training, coaching, recognition, and conducting investigations regarding employee concerns
- Effectively communicate and support the team with huddles, corporate policies, and procedures
- Ensuring the completion of all H&S functions including
- WSIB claims management, JHSC inspections and meetings, H&S building audit compliance.
Supervisor
Metro
07.2019 - 06.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Take-Out Server
Swiss Chalet
02.2018 - 02.2019
- Greeted customers and answered inquiries regarding menu items and specials.
- Cleaned and organized kitchen, dining and service areas.
- Adjusted food preparation methods in accordance with customer requests.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Utilized POS system to receive and process food and beverage orders.
- Processed customer payments and balanced cash drawers.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
High School Diploma -
St Thomas More
Hamilton, On06.2019
Skills
- Coaching and Mentoring
- Team Oversight
- Verbal and Written Communication
- Time Management
- Recruiting and Hiring
- HR and Payroll
- Product Knowledge
- Key Performance Indicators (KPI)
- Sales Presentation
- Sales Process
- Project Management
- Team Leadership
- Staff Management
Accomplishments
- Supervised team of 50 staff members.
Certification
Smart Serve (04/2021 - Present)
Food safety (02/2023 - Present)
First aid / CPR (02/2023 - Present)
Languages
English
Native or Bilingual
Timeline
Theatre Sales Manager
Landmark Cinemas
01.2023 - Current
Assistant Manager
Farmboy
05.2021 - 06.2022
Supervisor
Metro
07.2019 - 06.2021
Take-Out Server
Swiss Chalet
02.2018 - 02.2019
High School Diploma -
St Thomas More
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