Iman Starks
Kitchener
Summary
Customer-oriented General Manager with [Number] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Purchasing Manager
Test
- Sourced vendors, built relationships, and negotiated prices.
- Purchased new products and oversaw inventory stocking and availability.
- Managed supplier relationships to ensure timely delivery of products and services.
- Achieved cost savings by negotiating contracts and pricing with suppliers.
- Used [Software] to authorize and monitor purchase orders and consumables.
- Analyzed market trends and adjusted procurement strategies accordingly for optimal results.
- Conducted market analysis to stay informed of industry trends and leverage information in negotiation processes.
- Responded to market changes by adjusting procurement strategies, ensuring operational agility.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
B2B Sales Executive
Test
- Leveraged CRM tools effectively to manage pipeline efficiently while maintaining up-to-date records of interactions and deals.
- Consistently delivered on challenging objectives set forth by senior management through focused efforts.
- Delivered compelling presentations to prospective clients, showcasing product features and benefits effectively.
- Mentored junior sales team members, improving their skills and contributing to team success overall.
- Increased B2B sales by cultivating strong relationships with key decision-makers and stakeholders.
- Negotiated profitable contracts with vendors, ensuring cost-effective partnerships for the company.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Managed revenue models, process flows, operations support and customer engagement strategies.
Service Advisor
Test
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Controller
Test
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Prepared balance sheets, cash flow reports and income statements.
- Managed payroll data entry and processing for [Number] employees to comply with predetermined company guidelines.
- Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing, and sales tax returns.
- Supervised accurate, efficient, and compliant completion of monthly financial reporting packages.
- Ensured compliance with tax regulations by managing the timely preparation and filing of all required returns.
- Increased cash flow by diligently managing accounts receivable and implementing effective collection strategies.
- Ensured timely financial statement preparation, allowing for better decision-making and strategic planning.
- Contributed to significant revenue growth, identifying and implementing cost-saving measures across company.
- Led implementation of new accounting software, improving data accuracy and accessibility for finance team.
- Oversaw management of payroll, ensuring accurate and timely processing for all employees.
- Led cross-functional teams in process improvement initiatives, enhancing efficiency in financial operations.
- Implemented controls to safeguard against financial misstatement and fraud, enhancing reliability of financial reporting.
Detail Specialist
Test
- Conducted thorough inspections of vehicles prior to service commencement, identifying areas requiring attention or repair.
- Streamlined operations by implementing an organized system for scheduling appointments and managing workflow.
- Provided exceptional customer service by addressing questions, concerns, and feedback promptly and professionally.
- Applied protective treatments on upholstery, leather, and vinyl for long-lasting results.
- Boosted repeat business through consistent delivery of superior detailing services.
- Increased customer satisfaction by providing high-quality, timely detailing services.
- Delivered outstanding results under pressure; consistently meeting tight deadlines without compromising quality.
Online Marketing Manager
Test
- Streamlined marketing automation processes for increased efficiency and effectiveness in lead nurturing efforts.
- Coordinated influencer partnerships to expand brand reach and increase credibility within target audiences.
- Boosted website traffic through effective search engine optimization techniques.
- Implemented A/B testing strategies to optimize email open rates, click-through rates, and overall campaign performance.
- Enhanced customer loyalty by creating personalized email campaigns based on customer preferences and behavior.
- Increased brand visibility by implementing strategic online marketing campaigns.
- Managed pay-per-click advertising budgets to maximize return on investment and drive revenue growth.
- Maximized online presence by staying up-to-date with industry trends, tools, and best practices in digital marketing.
- Developed engaging content for social media platforms, driving increased engagement and followership.
- Analyzed web analytics data to identify areas of opportunity and implement data-driven improvements to the website.
General Manager
Starks Motorsports
12.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
Automotive Sales Manager (Pre-Owned Division)
Brantford Toyota/Performance Auto Group
11.2020 - 12.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
- Coached individual team members on daily basis to maximize unit volume, gross profit and earnings potential.
Automotive Sales Manager (Pre-Owned Division)
Heffner Toyota And Lexus
10.2018 - 11.2020
- Oversaw all aspects of the vehicle reconditioning process, coordinating tasks between departments efficiently to minimize turnaround time. Implement project management techniques to expedite time and maximise profit.
- Coordinated with service department to ensure all pre-owned vehicles were thoroughly inspected and ready for sale, resulting in reduced customer complaints.
- Established a positive work environment within the sales team that fostered collaboration and healthy competition, contributing to overall success.
- Trained and mentored sales team members, improving their product knowledge and negotiation skills, leading to higher close rates.
- Analyzed market trends and adjusted inventory levels accordingly, maximizing profitability while reducing days on lot.
- Implemented targeted marketing strategies for the pre-owned inventory, resulting in increased visibility and faster turnover.
- Negotiated trade-in values with customers fairly but assertively, ensuring a profitable return on investment for the dealership.
- Collaborated with the General Sales Manager to set monthly sales targets and develop strategies to achieve them consistently.
- Developed a comprehensive training program for new hires, ensuring they were well-prepared and knowledgeable before engaging with customers.
- Created an efficient system for managing online vehicle listings, ensuring accuracy and timely updates that attracted potential buyers.
- Developed and maintained relationships with financial institutions, securing favorable financing options for customers and increasing sales volume.
- Increased customer satisfaction by implementing a streamlined sales process for pre-owned vehicles.
- Monitored inventory age closely, making strategic adjustments in pricing or promotion as necessary to reduce aged units quickly but profitably.
Automotive Sales Manager
Stratford Hyundai
01.2017 - 11.2018
- Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
- Spearheaded community outreach initiatives to increase brand visibility and foster strong ties with local organizations.
- Improved inventory management through regular analysis of sales trends, ensuring optimal vehicle selection for customers.
- Leveraged personal network of industry contacts to gain insight into upcoming vehicle releases and make informed recommendations for dealership inventory updates.
- Maintained high standards of professionalism by enforcing ethical business practices among all staff members involved in sales transactions.
- Provided guidance on trade-in evaluations, ensuring accurate appraisals that benefited both customers and the dealership''s bottom line.
- Streamlined sales process with the integration of CRM tools, resulting in improved lead tracking and follow-up procedures.
- Ordered and maintained suitable inventory of new and pre-owned vehicles to achieve volume and gross profit objectives.
- Recruited, hired, trained and managed sales team to set, achieve and exceed sales goals while controlling expenses and exceeding profit and CSI objectives.
- Negotiated advantageous deals with manufacturers for bulk vehicle purchases, reducing costs without sacrificing quality or variety.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Automotive Sales Representative
Stratford Hyundai
06.2015 - 01.2017
- Trained new hires on company protocol and product offerings, cultivating a well-informed salesforce capable of meeting client needs expertly.
- Organized test drives for potential buyers, highlighting vehicle performance and functionalities during each engagement.
- Facilitated smooth transactions by liaising between customers and internal departments such as finance and service teams.
- Achieved sales targets consistently by employing effective negotiation tactics and persuasive communication skills during client interactions.
- Delivered exceptional customer service, fostering long-term relationships that led to repeat business and referrals.
- Boosted dealership sales through personalized follow-ups and relationship-building with clients.
- Generated detailed reports on monthly sales figures for management review, facilitating data-driven decision-making within the organization.
- Collaborated with the finance department to secure competitive financing options for customers, streamlining the purchasing process.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Marketing Coordinator
Stratford Hyundai
03.2014 - 06.2015
- Answered general marketing department inquiries by email, phone, and mail.
- Developed visually engaging marketing materials to support product launches and promotions.
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
Education
Automotive Dealership Management
Georgian College
Barrie, ON2022
Supply Chain And Operations Management
Conestoga College
Kitchener, ON2016
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Project Management
- Purchasing
- Business Development
- Performance Analysis
- Cost analysis and savings
- Marketing
- Account Management
- Vendor Negotiations
- Product Analysis
Languages
Certification
OMVIC (Ontario Motor Vehicle Industry Counsel) Certified in Automotive Law and Ethics
Timeline
General Manager
Starks Motorsports
12.2022 - Current
Automotive Sales Manager (Pre-Owned Division)
Brantford Toyota/Performance Auto Group
11.2020 - 12.2022
Automotive Sales Manager (Pre-Owned Division)
Heffner Toyota And Lexus
10.2018 - 11.2020
Automotive Sales Manager
Stratford Hyundai
01.2017 - 11.2018
Automotive Sales Representative
Stratford Hyundai
06.2015 - 01.2017
Marketing Coordinator
Stratford Hyundai
03.2014 - 06.2015
Purchasing Manager
Test
B2B Sales Executive
Test
Service Advisor
Test
Controller
Test
Detail Specialist
Test
Online Marketing Manager
Test
Automotive Dealership Management
Georgian College
Supply Chain And Operations Management
Conestoga College
OMVIC (Ontario Motor Vehicle Industry Counsel) Certified in Automotive Law and Ethics
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