Iman Osman

Resourceful and detail-oriented professional with over 6 years of combined experience in recruitment, administration, and customer service. Skilled in managing end-to-end hiring processes, from sourcing and screening to onboarding, while fostering strong relationships with candidates, hiring managers, and stakeholders. Adept at juggling multiple priorities in fast-paced environments with precision and efficiency. Known for exceptional communication, interpersonal, and organizational skills, with a proven ability to deliver results that align with business goals.

• Microsoft Office Experience
• Data Entry
• Applicant Tracking Systems
• Attention to Detail
• Impeccable Customer Service Skills
• Resourcefulness
• Typing Speed 73 WPM
• Marketing Skills
• Adobe
• Interpersonal Skills

• Jardeg Construction Services, Talent Acquisition Specialist, Edmonton, AB, 2023-03-01, 2025-01-31, Overall recruitment process from creating requisitions, to hire, job postings, sourcing and screening candidates, participating in interviews, checking references, verified backgrounds and prepared offer letters for successful candidates., Networked and liaised within technical associations or academic community to leverage the contacts on sourcing specific candidates., Coached and advised the supervisors/managers on labour standards pertinent to staffing practices in Alberta., Provided constant updates and reporting on recruitment strategies and plans to recruitment lead/manager to ensure alignment., Worked in collaboration with leads and other recruiters to ensure processes and plans are going as required., Maintained and updated the applicant database.
• Pacific Western Transportation, Recruiter, Edmonton, AB, 2022-07-01, 2024-01-31, Screened 200-500 resumes daily across four distinctive divisions., Managed recruitment efforts for 25-35 diverse positions consistently., Oversaw daily recruitment operations such as, pre-screening, interviewing, reference checks, and managing pre-employment documents and offers., Provided advice and assistance to central staff, applicants and other HR team members regarding recruitment processes and procedures., Represented the company at one career fair to attract prospective applicants., Developed short and long-term strategies to attract and retain supply staff to meet ongoing needs within the divisions., Recruiter Assistant, Edmonton, AB, 2021-09-01, 2022-07-01
• Right Choice Camps & Catering, Administration Clerk, Edmonton, AB, 2021-08-01, 2022-07-01, Checked in and checked out employees and clients, including registration and room assignments., Performed all required filing and data entry required using the Infinity system., Assisted the Lodge Manager with the preparation of all documents (signage, staff changes, housekeeping checklists) and reports/summaries as required., Ordered and stocked inventory as required., Assembled morning meetings to discuss the day's activities and ensured all team members knew their duties for the day.
• Fluent Home, Customer Service Representative, Edmonton, AB, 2017-05-01, 2019-04-30, Handled 60-80 phone calls daily from customers to address questions that may include billing, contracts, service, and scheduling., Ensured customer inquiries were resolved in a timely and accurate manner while adhering to Fluent Home's established procedures., Responsible for customer information updates in the SAM database., Developed effective phone-selling technique with potential buyers.