Iman Hamzeh
Vancouver,British Columbia
Summary
Experienced technician with over 3 years of hands-on expertise in troubleshooting and resolving technical issues. Skilled in CentOS, Ubuntu Linux, and Cisco switch configurations. Experienced with TCP protocols, Bash scripting, and creating cron jobs. Strong customer-facing skills, a fast learner, and passionate about IT and technology. Experienced in Python for scripting and automation and eager to contribute to innovative tech environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Team Member
Vancouver Coastal Health
06.2024 - Current
- Provided customer service, supported operations, and handled inventory
Linux Desktop Support
Omid Tech
01.2021 - 05.2024
- Delivered technical support for Ubuntu Linux environments, addressing hardware, software, and network issues to ensure uninterrupted operations.
- Installed and configured Nginx web servers, created test logs, and optimized performance for internal applications.
- Conducted troubleshooting and log analysis to resolve system performance issues and ensure system stability.
- Utilized ServiceNow for ticket management and achieved a 95% SLA adherence rate.
- Configured and maintained secure SSH access to servers, ensuring reliable and secure remote management.
Desktop Support Specialist
Soodbar Automotive Group
03.2018 - 12.2021
- Diagnosed and resolved Linux and network-related issues, ensuring system reliability.
- Supported IT infrastructure upgrades and implemented security protocols.
- Used Jira to track and address technical incidents, reducing downtime.
- Assisted in switch layout configuration and ensuring basic Layer 2 functionality.
IT Support Technician
Payvast Software Group Co.
01.2017 - 03.2018
- Provided software support and troubleshooting for internal teams, resolving issues related to desktop applications
- Installed and managed Windows Server and Active Directory, ensuring reliable system access for users
- Monitored infrastructure to ensure performance stability and minimize downtime for business operations
Education
Bachelor of Science (B.Sc.) - Computer Software Engineering
Azad University (IAU)
01.2013
Python Programming
British Columbia Institute of Technology
Burnaby, None01.2025
Diploma - Cyber Security
Lighthouse Labs
Vancouver, BC01.2024
Certification
- Linux Essentials
- CompTIA Network+
- CompTIA Security+
- AWS Certified Cloud Practitioner
- CompTIA A+
Timeline
Operations Team Member
Vancouver Coastal Health
06.2024 - Current
Linux Desktop Support
Omid Tech
01.2021 - 05.2024
Desktop Support Specialist
Soodbar Automotive Group
03.2018 - 12.2021
IT Support Technician
Payvast Software Group Co.
01.2017 - 03.2018
Bachelor of Science (B.Sc.) - Computer Software Engineering
Azad University (IAU)
Python Programming
British Columbia Institute of Technology
Diploma - Cyber Security
Lighthouse Labs
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