Iman Ali
Los Angeles
Summary
Dynamic professional with a strong work ethic and exceptional customer service experience at Denny's Restaurant. Proven ability to enhance guest engagement and satisfaction while efficiently managing cash handling. Successfully trained new staff and collaborated with teams to optimize service delivery, demonstrating a commitment to cleanliness and service prioritization.
Overview
9
9
years of professional experience
Work History
Server
Dennys Restaurant
03.2019 - 07.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders efficiently to ensure timely delivery.
- Maintained cleanliness and organization of dining and service areas.
- Assisted in training new servers on menu items and service standards.
- Collaborated with kitchen staff to address special requests and dietary needs.
- Processed payments accurately, handling cash and credit transactions securely.
- Enhanced guest satisfaction through attentive service and prompt issue resolution.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Fundraiser
UNHCR Office
05.2016 - 03.2018
- Developed fundraising strategies to increase donor engagement and support for refugee programs.
- Managed donor communications, ensuring timely updates on program impacts and funding needs.
- Coordinated fundraising events, enhancing community participation and awareness of UNHCR initiatives.
- Analyzed fundraising data to identify trends and optimize outreach efforts for greater impact.
- Led cross-functional teams to design campaigns that align with organizational goals and missions.
- Implemented best practices for donor stewardship, improving retention rates through personalized engagement strategies.
- Collaborated with external partners to expand funding opportunities and resource mobilization initiatives.
- Planned and implemented fundraising events.
- Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
- Raised significant funds by developing and executing effective fundraising campaigns.
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Cleanliness standards
- Service prioritization
- Team collaboration
Timeline
Server
Dennys Restaurant
03.2019 - 07.2025
Fundraiser
UNHCR Office
05.2016 - 03.2018