Iman Alemu
Calgary
Summary
Dedicated and detail-oriented Non-Emergency Medical Transportation (NEMT) Dispatcher with hands-on experience coordinating transportation services for clients with medical needs. Skilled in using dispatching software and spreadsheets to efficiently manage scheduling, monitor trip progress, and ensure timely communication between drivers, clients, and healthcare facilities. Proven ability to relay specialized transportation instructions, handle last-minute changes, and resolve service-related issues with professionalism and empathy. Strong background in client service, real-time logistics, and multitasking in fast-paced environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Volunteer
Gigi Transport NEMT Dispatch
02.2024 - Current
- Coordinate non-emergency medical appointments for clients
- Use dispatching software or spreadsheets to log trips
- Call or text drivers with trip details or changes
- Relay special instructions (e.g. wheelchair assistance)
- Monitor driver locations and trip progress in real-time
- Handle any issues (delays, cancellations, reroutes)
- Answer phones or respond to emails from clients or healthcare facilities
- Provide updates or help resolve complaints
Education
Bachelor of Science - Nursing
University of Calgary
Calgary, None05-2027
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
Languages
English
Native or Bilingual
Amharic
Native or Bilingual
Urdu
Limited Working
Certification
- ProServe
- Food Handling
- First Aid/CPR
- Class 5 Drivers License
Timeline
Volunteer
Gigi Transport NEMT Dispatch
02.2024 - Current
Bachelor of Science - Nursing
University of Calgary
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