Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Imam Baqir Burhani

Toronto,Canada

Summary

Analytical and policy-focused professional with 4+ years of experience in data-driven program coordination, policy research, and stakeholder engagement across government, nonprofit, and educational sectors. Skilled in collecting, analyzing, and reporting on complex datasets to support evidence-based decision-making. Demonstrated ability to draft policy memos, briefing materials, and reports for senior leadership while collaborating with cross-functional teams to improve program performance. Fluent in English, Pashto, Dari, and Persian. Holds a G-Class driver's license with vehicle access and clean record.

Overview

6
6
years of professional experience
1
1
Certification

Work History

AI Tutor - Digital Content & Community Support

Outlier.ai
Toronto, Canada
09.2024 - Current
  • Conduct quality assurance on AI-generated content, analyzing 800+ responses daily for accuracy and clarity, ensuring alignment with data and policy standards.
  • Assisted in organizing and processing large volumes of content, aligning with internal QA standards.
  • Provided step-by-step guidance to users navigating AI tools, improving access to employment-related resources.
  • Flagged errors and maintained accurate records in system workflows, contributing to efficiency of digital operations.

Customer Service Associate (Survival Job)

Walmart
Toronto, Canada
09.2024 - 12.2024
  • Provided frontline support in a high-volume retail environment, handling customer inquiries, returns, and conflict resolution with professionalism and empathy.
  • Managed 100+ daily customer interactions in-store, utilizing point-of-sale systems to process transactions accurately and efficiently.
  • Recognized by supervisors for composure and effectiveness during peak hours and closing shifts, contributing to a 98% increase in customer satisfaction scores.
  • Improved transaction processing speed and issue resolution accuracy by 96%, enhancing overall operational efficiency.

Policy & Communication Officer

NEC_Edu
Astana, Kazakhstan
01.2023 - 01.2024
  • Drafted 30+ policy memos and public communication pieces aligned with stakeholder interests and government guidelines.
  • Monitored outreach activities using Excel dashboards, improving community engagement tracking by 25%.
  • Liaised with educational institutions and ministries to resolve service issues affecting vulnerable populations in Afghanistan.
  • Responded to constituent-style emails and concerns with professionalism and empathy, reducing response time to 2 business days.
  • Planned and promoted public-facing programs using community outreach strategies, including targeted messaging and partnership coordination.
  • Collaborated with cross-functional teams to support program adaptation and culturally inclusive service delivery.

Project Lead

Student Fund Committee of Nazarbayev University
Astana, Kazakhstan
08.2022 - 08.2023
  • Led the setup of a student funding initiative, including outreach strategy, eligibility criteria, and communication materials.
  • Conducted comprehensive needs assessments to determine eligibility for funding, ensuring alignment with institutional policies and the specific needs of diverse student populations.
  • Developed and implemented personalized support plans and program eligibility criteria for diverse associations, aligning with client-centered service practices.
  • Worked closely with diverse stakeholders to ensure transparency in funding allocation.
  • Provided ongoing support and follow-up with students throughout the funding process, maintaining accurate records and transparency.
  • Organized community outreach campaigns and email drives to improve program visibility and connect with underrepresented groups.

Program Coordinator

National Statistics and Information Authority of Afghanistan
Kabul, Afghanistan
01.2021 - 05.2022
  • Coordinated document intake and managed data entry for national identification projects, tracking appointments and follow-ups using Excel and email.
  • Scheduled and organized team assignments, maintained accurate reporting files, and ensured documentation compliance.
  • Organized correspondence and maintained secure physical and digital client files, consistent with legal document handling procedures.
  • Ensured all communications were clear, timely, and aligned with project guidelines and timelines.
  • Provided administrative support with empathy and clarity.
  • Organized service records and assisted clients in navigating identification systems under time-sensitive constraints.

Program and Policy Officer

International Chamber of Commerce of Afghanistan
Kabul, Afghanistan
01.2020 - 12.2020
  • Provided one-on-one support to clients accessing employment programs, navigating public services, and completing government forms - similar to referrals and information sessions for seniors.
  • Drafted correspondence, scheduled client meetings, and updated tracking spreadsheets using Microsoft Office tools.
  • Provided administrative support to program participants, ensuring intake and follow-up procedures were handled effectively.
  • Wrote policy recommendations, meeting briefs, and strategic memos for government and civil society.
  • Supported 300+ small businesses with program navigation and case handling.
  • Supported group information sessions and small workshops to assist community members with service navigation.

Education

Essential Employability skills -

George Brown College
Toronto, ON
03.2025

IT Analyst -

NPower Canada
Toronto, ON
11.2024

Master of Public Policy and Administration -

Nazarbayev University
Astana, Kazakhstan
01.2024

Leadership Program -

National University of Singapore (NUS)
Singapore
07.2023

Bachelor of Law and Political Science -

Kabul University
Kabul, Afghanistan
12.2019

Skills

  • MS Office
  • Google Workspace
  • ChatGPT
  • CRM Systems
  • Canva
  • Zoom
  • Copilot
  • Internal Memo & Report Writing
  • Workshop Facilitation
  • Customer Services
  • Community Outreach
  • Information & Referral Services
  • Intake & Service Navigation
  • Team Coordination

Certification

  • First Aid/CPR/AED, 03/01/25
  • AODA Awareness Training, 03/01/25
  • Google IT Support Certificates, 03/01/25
  • Career Essential in Generative AI, 03/01/25
  • Career Essential in Administrative Assistance, 03/01/25
  • Refugee Sponsorship Training Program Certificate (RSTP), 03/01/25
  • Project Management, 03/01/25
  • Youth Empowerment and Community Services, 03/01/25
  • Empowering Newcomers for Entrepreneurship Program, 03/01/25

Timeline

AI Tutor - Digital Content & Community Support

Outlier.ai
09.2024 - Current

Customer Service Associate (Survival Job)

Walmart
09.2024 - 12.2024

Policy & Communication Officer

NEC_Edu
01.2023 - 01.2024

Project Lead

Student Fund Committee of Nazarbayev University
08.2022 - 08.2023

Program Coordinator

National Statistics and Information Authority of Afghanistan
01.2021 - 05.2022

Program and Policy Officer

International Chamber of Commerce of Afghanistan
01.2020 - 12.2020

Essential Employability skills -

George Brown College

IT Analyst -

NPower Canada

Master of Public Policy and Administration -

Nazarbayev University

Leadership Program -

National University of Singapore (NUS)

Bachelor of Law and Political Science -

Kabul University

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Imam Baqir Burhani