Imam Firtanto
Courtenay,BC
Summary
High-performing Operations Manager with over six (6) years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. Quick and eager learner with acute attention to detail and consistent track record of identifying process improvements to drive quality, accuracy and efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Resident Manager
Woodsmere Holding
Courtenay, BC
06.2023 - Current
- Maintained updated resident records and coordinate move-in and move-out logistics.
- Drafted and distributed maintenance notices concerning renovations, water shut-offs and alarm testing.
- Responded promptly to emergencies involving staff or residents and coordinated appropriate responses.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
Sales Executive
Courtenay Mazda
Courtenay, BC
03.2023 - Current
- Used cold calling and networking to sell products and services.
- Generated leads and solicited new opportunities by leveraging business intelligence and third-party data sources.
Auditor and Front Desk Agent
Holiday Inn Express and Suites
Victoria, BC
11.2022 - 01.2023
- Performed balanced procedures, checked and resolved auditing discrepancies by reconciling cash drop and credit card transactions.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Operations Manager
Rumah Kayu Manis (Apartment and Guesthouse)
Jakarta, Indonesia
01.2019 - 10.2021
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Operations Manager
Karya Mandiri Utama (Spice Exporter)
Jakarta, Indonesia
03.2015 - 12.2018
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Gathered and analyzed business, market and competitor information to support development of strategic marketing plan.
- Established and maintained good relations with customers, vendors and transport companies.
Operations Supervisor
Hanco Relica Tamma (Real Estate Development)
Jakarta, Indonesia
03.2005 - 02.2015
- Drove standardized best practices and leveraged support functions to optimize operational performance while meeting goals.
- Tracked material usage and contractor hours to align projects with budgets.
- Built and developed employee talent to drive engagement, resulting in advancement within company.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing production.
- Sustained safety protocol, ensuring proper, cost-effective and safe handling and usage of equipment and materials.
- Spearheaded full-cycle construction processes, including quality assurance, as-built drawing creation, scope submissions, change requests and orders.
Bookkeeper and Administrative
Robertson and Company (Roofing Company)
California, USA
2001 - 2003
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
Education
Bachelor of Science - Industrial Engineering And Operations Research
UC Berkeley
California, USA12.2002
Some College (No Degree) - Engineering Studies
Diablo Valley College
California, USASkills
- Business Administration
- Troubleshooting and problem solving
- Cost reduction and containment
- Policies and procedures implementation
- Staff training, development and delegation
- Process improvement strategies
- Incidents management
- Quality assurance and control
- Customer relationship management
- Analytical research
- Accounting, bookkeeping and reconciliation
- Financial and cash flow analysis
- Architect Schematics Understanding
- MS Office
Accomplishments
- In 2008 and 2011, survive financial crisis by successfully maintained efficiency and increased sales by outsourcing several operating procedures, negotiating terms of payment with various vendors, and bank loans.
- Operated local business to become an international spice trader that exports to USA and Mexico within 3 years, by establishing 4 warehouses and 1 production facilities and attend and manage 4 sponsored international Exhibition in Usa and India .
- Manage and supervise land clearing of 12 hectares of land consists of landfills, graves, trees and mud located on a various sloped land next to major river using 2 backhoes, 8 dump trucks and a bulldozer.
- Successfully, manage and supervise a project to build and sold 27 houses on a 3,2 acres land with club house and swimming pool.
Certification
Business Management Program in Financial Management
Prasetya Mulya, Indonesia Top Business Institute for Executive Learning
General Accounting
Tarumanagara University, one of the oldest university in Indonesia
Timeline
Resident Manager
Woodsmere Holding
06.2023 - Current
Sales Executive
Courtenay Mazda
03.2023 - Current
Auditor and Front Desk Agent
Holiday Inn Express and Suites
11.2022 - 01.2023
Operations Manager
Rumah Kayu Manis (Apartment and Guesthouse)
01.2019 - 10.2021
Operations Manager
Karya Mandiri Utama (Spice Exporter)
03.2015 - 12.2018
Operations Supervisor
Hanco Relica Tamma (Real Estate Development)
03.2005 - 02.2015
Bookkeeper and Administrative
Robertson and Company (Roofing Company)
2001 - 2003
Bachelor of Science - Industrial Engineering And Operations Research
UC Berkeley
Some College (No Degree) - Engineering Studies
Diablo Valley College
Similar Profiles
Khaled AhmedKhaled Ahmed
EGYPT CFO & COO at Thiqqa Holding - YAS Holding SubsidiaryEGYPT CFO & COO at Thiqqa Holding - YAS Holding Subsidiary
MOHAMED QASASMOHAMED QASAS
Functional Manager at MERAAS Holding/Dubai Holding Asset ManagementFunctional Manager at MERAAS Holding/Dubai Holding Asset Management
April Lou DonozoApril Lou Donozo
Manager - Finance at CPX Holding LLCManager - Finance at CPX Holding LLC