Imalai Aguilar
Long Beach
Summary
Skilled typist clerk with background in managing and processing essential company documents. Experience includes data entry, record maintenance, and correspondence handling. Strengths lie in fast typing speed, accuracy, confidentiality understanding, and ability to adapt to new types of software quickly. Previous work has yielded improvements in document organization and management efficiency.
Overview
9
9
years of professional experience
Work History
Intermediate Typist Clerk
Los Angeles County Dept of Mental Health
05.2025 - Current
- Educating callers and walk-ins inquiring about mental health services offered by the clinic.
- Assisting clients in obtaining and completing intake application forms for benefits and mental health services.
- Asking qualifying questions and connecting clients via Telehealth Kiosk to speak with therapist and/or psychiatrist.
- Gathering medical history, mental health, family, social, and employment histories in order to assist clients with completing necessary intake forms and assessment tools.
- Evaluating assessment tools to determine clients’ level of escalation while working with the Triage Supervisor to ensure clients are seen expeditiously.
- Maintaining clerical controls where work is divided among personnel performing separate parts of an entire operation.
- Estimating amounts due and collects fees.
- Checking documents for completeness, accuracy and compliance with legal and other requirements.
- Operating office machines such as copy/ fax machine to perform clerical duties.
- Searching records and files for data where judgment and discrimination are required in selecting or abstracting material.
- Processing documents according to a predetermined but specialized procedure for such purposes as formulating property descriptions, and recording and indexing court papers, transcripts and legal process.
- Answer phones and answering questions.
- Routinely accesses such office equipment as video display terminals, word processors, or personal computers to input data, perform computations, or produce documents not requiring the formatting or programming of such equipment as necessary.
Business Clerk Typist
LOS PADRINOS JUVENILLE HALL (PROBATION DEPARTMENT)
06.2023 - 04.2025
- Process requisitions (1553) transmittals and reports of goods received.
- Reconcile daily meal count prepare reports on meal served and log in information.
- Review/Compile Food Services Contract Vendor monthly billing for submitting to Service Director for approval of payment.
- Work on special reports requested by Superintendent, Distribute Warrants, W2 keep Personnel Bulletin board updated, and ensure all county employee files are accounted for.
- Mail out employee files when employees promote retire, resign or transfer to other facility other than probation.
- Issue ID badges.
Clerk Typist
LONG BEACH CITY HALL
02.2019 - 01.2020
- Types forms, memos, and correspondence.
- Establishes and maintains alpha, numeric, and chronological files.
- Makes mathematical computations.
- Interprets and applies departmental policies and procedures.
- Acts as receptionist by screening calls, receiving visitors and providing answers to inquiries.
- Opens and distributes mail.
- Interfaces with other departments, the public, vendors, and outside agencies in person or by telephone.
- Collects, disperses, deposits, and balances monies.
- Creates charts, graphs and forms.
- Track inventory.
- May compose correspondence, write desk manuals, compile information, and prepare reports.
Sales Associate
SAMSUNG CARE
08.2018 - 01.2019
- Assisted Asc's (authorized service centers) with their portal and service tickets.
- Order parts.
- Manage and edit service tickets if necessary.
- Informed asc for unit warranty status.
- Validate Bill of Sale.
- Work with two computers with various systems all at once daily.
Member Services
MOLINA HEALTHCARE
09.2017 - 01.2018
- Help customers with any issues with their accounts.
- Handling inbound calls up to 50+ calls.
- Work with two computers with various systems all at once daily.
- Mail out forms.
- Assist Spanish speaking customers.
Education
High School Diploma -
Cabrillo High School
01-2013
Skills
- Bilingual English/Spanish
- Customer Service
- Problem Solving
- Sales Techniques
- Responsibility
- Honesty
- Trustworthiness
- Loyalty
- Attendance
- Multitasking
- Advanced Computer Skills
- Basic Excel
- Basic Outlook
- Organizational Skills
- Follow Up Skills
- Meeting Deadlines
- Handling Heavy Call Volume
References
Available upon request.
Timeline
Intermediate Typist Clerk
Los Angeles County Dept of Mental Health
05.2025 - Current
Business Clerk Typist
LOS PADRINOS JUVENILLE HALL (PROBATION DEPARTMENT)
06.2023 - 04.2025
Clerk Typist
LONG BEACH CITY HALL
02.2019 - 01.2020
Sales Associate
SAMSUNG CARE
08.2018 - 01.2019
Member Services
MOLINA HEALTHCARE
09.2017 - 01.2018
High School Diploma -
Cabrillo High School