Image Prajapati
Summary
Aspiring Business Management student with a passion for travel, a strong foundation in hospitality and finance management studies, and hands-on customer service experience. Seeking a team member position to contribute to a company's success and gain valuable industry insight.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
City Beans
09.2023 - 08.2024
- Collaborated effectively with diverse personalities in a high-pressure environment
- Prepared fresh ingredients to meet anticipated service demand
- Managed front counter orders efficiently, especially during peak hours
- Ensured compliance with sanitation practices to prevent cross-contamination
- Handled cash transactions and operated the POS system
Guest Attendant
Hotel Yak and Yeti
06.2022 - 08.2023
- Inspected rooms for maintenance issues and coordinated repairs with the maintenance team
- Organized cleaning schedules to minimize guest disruption
- Provided rooms with fresh linens, complimentary toiletries, and other guest amenities
- Made travel arrangements for sightseeing tours and local attractions
- Provided guests with information on local features, dining, shopping, nightlife, and recreational destinations
- Managed reservations for dinner, spa treatments, and special events
Education
Bachelor's - Arts And Community Studies
Cape Breton University
Sydney, Nova Scotia03.2027
Financial Business Studies -
Siddhartha College
Bagmati, Nepal03.2023
Skills
- Quick decision-making
- Excellent communication
- Friendly customer service
- Product knowledge
- Problem resolution
- Interpersonal skills
- Merchandising expertise
- Understanding of audit processes
- Internal controls
- Report generation
- Scheduling appointments
- Time management
- Hands-on experience in customer service
- Hospitality
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Supervised team of 5 staff members.
- Achieved A grade certificate by completing Barista course with accuracy and efficiency.
Certification
- Food Handler
- Smart Serve
- First Aid & CPR
- Knife Essentials
- Guest Fundamentals
- Bar Tending Basics
- Tourism Ambassador
- TICO
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Elementary
Nepali
Full Professional
Barista and Latte art
During Barista course, I learned how to deal with every kinds of customer by being able to meet their satisfaction level according to their preferences. I also learned different kinds of latte arts, different varieties of wraps, sandwiches, burger etc. I also experienced way of time management and communication skills as well.
Timeline
Customer Service Representative
City Beans
09.2023 - 08.2024
Guest Attendant
Hotel Yak and Yeti
06.2022 - 08.2023
Bachelor's - Arts And Community Studies
Cape Breton University
Financial Business Studies -
Siddhartha College
Similar Profiles
Pingal RegmiPingal Regmi
Kitchen Assistant and Customer Service associate at Highland coffee beansKitchen Assistant and Customer Service associate at Highland coffee beans
Miliana GaudiaMiliana Gaudia
Shift Leader at Beans and BrewsShift Leader at Beans and Brews
HOLLY COPPINGHOLLY COPPING
Waitress Role at Busy Beans CoffeeWaitress Role at Busy Beans Coffee