IMAD EL HAKKANI
Ottawa
Summary
Dedicated and results-driven professional with over 5 years of experience in customer service, sales, and retail operations. Demonstrated ability to communicate effectively with diverse clientele, handle high call volumes in fast-paced call center environments, and consistently surpass sales targets. Proficient in CRM systems, client relationship management, POS operations, and merchandising. Recognized for strong problem-solving abilities, collaborative teamwork, and delivering exceptional customer experiences. Fluent in French, Arabic, and English, with a solid understanding of consumer behavior and sales strategies across both B2B and B2C sectors.
Overview
5
5
years of professional experience
Work History
Technical Sales Representative
Elite Power
09.2023 - 06.2025
- Identify and develop new business opportunities within the electrical equipment sector.
- Provide technical expertise and product knowledge to customers, helping them select the right solutions.
- Prepare and deliver detailed product presentations and demonstrations tailored to client needs
- Collaborate closely with engineering and production teams to ensure customer requirements are met.
- Negotiate sales contracts and pricing while adhering to company policies.
Sales Advisor – Call Center
OPTIMUM4YOU
07.2022 - 06.2023
- Handled incoming and outgoing calls, emails, and chat support for customer inquiries and service issues
- Resolved client concerns efficiently, maintaining high levels of customer satisfaction and retention
- Accurately logged interactions and updated customer accounts using CRM systems
- Met and exceeded KPI including first-call resolution and average handling time
- Provided product and service information clearly and effectively in French and Arabic
Retail Store Assistant
Marjane Hypermarket
10.2020 - 05.2022
- Assist customers in locating products and answer their questions about merchandise.
- Operate cash registers, handle transactions accurately, and process payments.
- Stock shelves, organize displays, and maintain store cleanliness and orderliness.
- Assist with inventory management, including receiving and checking shipments.
- Support sales goals by promoting products and upselling when appropriate.
Education
Bachelor of Science - 2017
Economics And Management
Mohammedia-Morocco06-2020
2015
Specialized Technician in Electromechanics of Automated Syst
Mohammedia- Morocco07-2017
2013
High School Diploma
Mohammedia-Morocco06-2014
Skills
- Telephone communication
- Remote sales
- Cold calling
- Email communication
Languages
French
Native or Bilingual
English
Professional Working
Arabic
Native or Bilingual
Timeline
Technical Sales Representative
Elite Power
09.2023 - 06.2025
Sales Advisor – Call Center
OPTIMUM4YOU
07.2022 - 06.2023
Retail Store Assistant
Marjane Hypermarket
10.2020 - 05.2022
Bachelor of Science - 2017
Economics And Management
2015
Specialized Technician in Electromechanics of Automated Syst
2013
High School Diploma
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