Im Sam
Summary
Dedicated and results-driven professional with over 20 years of experience in customer service, operations, inventory management, logistics, and team leadership. Recognized for a strong work ethic, attention to detail, and commitment to quality and continuous improvement. Proven ability to take initiative, lead by example, and grow within organizations by assuming increasing levels of responsibility. Experienced in quality control, process optimization, staff training, inventory management, and delivering exceptional customer experiences. Highly organized, dependable, and solution-oriented, with a passion for supporting team success and achieving operational excellence in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Senior technician sample management
Altascience Inc.
Laval, Quebec
05.2023 - 01.2026
- Optimize storage capacity by organizing, merging, transferring and disposing of samples while maintaining complete traceability and date integrity.
- Provides day-to-day support and technical guidance to technicians 1 and technician 2 staffs assisting with troubleshooting, workflow management, and training.
- Maintain a strong focus on quality, compliance, teamwork, and continuous improvement in a fast-paced laboratory environment.
Commis de Cuisine
Résidence le Bonheur
Laval, Quebec
09.2021 - 01.2022
- Prepared ingredients and assisted in daily meal preparations.
- Maintained cleanliness and organization of kitchen workstations.
- Followed recipes to create high-quality dishes for residents.
Supervisor
Tim Horton
Laval, QC
03.2018 - 07.2021
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored staff on company policies and operational procedures.
- Managed inventory levels, ensuring timely restocking of supplies and products.
Shipping Clerk Administrative Assistant
Harry Rosen Inc
Laval, QC
04.2013 - 10.2017
- Processed incoming and outgoing merchandise, ensuring accuracy of shipments and inventory records.
- Received, scanned, tagged, and organized products in accordance with company procedures.
- Maintained stock levels and supported inventory controls activities.
Education
Centre Éducation Les Berges
Laval, QCSkills
- Team Leadership & Staff Supervision
- Customer Service Excellence
- Inventory & Stock Management
- Operations & Time Management
- Health, Safety & Quality Compliance
Languages
Khmer
First Language
French
Advanced (C1)
C1
English
Beginner (A1)
A1
Timeline
Senior technician sample management
Altascience Inc.
05.2023 - 01.2026
Commis de Cuisine
Résidence le Bonheur
09.2021 - 01.2022
Supervisor
Tim Horton
03.2018 - 07.2021
Shipping Clerk Administrative Assistant
Harry Rosen Inc
04.2013 - 10.2017
Centre Éducation Les Berges