Ilyssa Boisvenue
Port Colborne
Summary
Dynamic leader with a proven track record at Ford Service, enhancing customer satisfaction and streamlining operations. Skilled in inventory management and excellent communication, I foster teamwork and drive efficiency. Achieved significant improvements in process optimization and employee productivity, demonstrating a strong problem-solving ability and a positive, professional demeanor.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Parts Operations Assistant
Berg Equipment Ltd.
06.2023 - 12.2024
- Shipping and Receiving of all parts orders
- Contacting customers when orders arrived for them
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
- Managed day-to-day department operations with effective workflow coordination.
- Supported daily operations by organizing warehouse spaces for maximum functionality and ease of use.
- Collaborated with other departments to foster smooth operation of daily processes.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
Warehouse Manager
MB Country Living
04.2021 - 07.2023
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned several warehouse layouts throughout the company to accommodate new equipment, maximize space utilization, and optimize processes.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Provided training in both storefront and warehouse to all new staff from managers to part-time employees
- Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
- Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
- Health and Safety representative for our store location
Owner/Manager
Shoreline Ranch
07.2020 - 09.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients.
- Oversaw and completed daily operations, ensuring all tasks were completed accurately and efficiently.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Ensured safety of horses by maintaining clean and secure stables at all times.
- Developed strong bonds with horses through consistent care and attention, fostering trust between caretaker and animal.
- Administered medications to horses as prescribed by veterinarians, resulting in improved health conditions.
- Enhanced horse health by providing regular grooming, exercise, and proper nutrition.
- Monitored horse behavior for signs of stress or illness, promptly addressing any concerns with veterinary professionals.
- Educated new staff members on proper horse handling techniques and safety protocols to ensure consistency in care across the team.
Automotive Service Advisor
Ford Service
01.2018 - 07.2020
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
No Degree - Pharmacy Technician
Niagara College
Welland, ON05-2026
High School Diploma -
Port Colborne High School
Port Colborne, ON06-2014
Skills
- Positive attitude
- Attention to detail
- Professional and friendly
- Customer support
- Kroll Experience through school
- Inventory management
- Strong problem solver
- Excellent communication
- Organizational skills
- Teamwork and collaboration
- Time management
Languages
English
Native or Bilingual
Certification
- First Aid Certification
- CPR/AED Certification
- Smart Serve Certification
Timeline
Parts Operations Assistant
Berg Equipment Ltd.
06.2023 - 12.2024
Warehouse Manager
MB Country Living
04.2021 - 07.2023
Owner/Manager
Shoreline Ranch
07.2020 - 09.2022
Automotive Service Advisor
Ford Service
01.2018 - 07.2020
- First Aid Certification
- CPR/AED Certification
- Smart Serve Certification
No Degree - Pharmacy Technician
Niagara College
High School Diploma -
Port Colborne High School
Similar Profiles
Nancy LeeNancy Lee
Payroll Specialist at Berg Equipment & Scaffold Co IncPayroll Specialist at Berg Equipment & Scaffold Co Inc
Radhika AroraRadhika Arora
Sales Account Manager at Berg Industrial Service Inc.Sales Account Manager at Berg Industrial Service Inc.
Aidan BergAidan Berg
Laborer at Berg Builders Custom CarpentryLaborer at Berg Builders Custom Carpentry