ILYES BEN SALEM
Granby
Summary
Excellent multitasker with dedication to increasing company sales and maintaining accuracy through long hours of meticulous work. Client-focused with training in sales. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
E-Commerce Associate
Groups Elena Inc
03.2020 - Current
- Met or exceeded sales goals and worked as team player in supporting other sales.
- Maintained working knowledge of company products, services and promotions.
- Processed and handled customer complaints, answering questions and providing alternative solutions.
Driver
Uber
01.2018 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Drove safely in various weather and road conditions to avoid accidents.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Restaurant Manager
Thai Express
04.2017 - 07.2018
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Developed unique events and special promotions to drive sales.
Store Manager
BAHRI ACCESSORIES
03.2013 - 05.2016
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
Mathematic And Physic First Cycle - Aeronautic
ESAT
TUNISIA09.2012
High School - Technological Science
FARHAT HACHED
TUNISIA06.2009
Skills
- Information Validation
- Project Requirements
- Active Listening
- Workflow Schedules
- Customer Care
- Sales Presentation
- Customer Preferences
- Customer Needs Assessments
- Online Platforms
- Professional Relationships
- Creative Solutions
- Consultative Sales Approach
- Social Media Platforms
- E-Commerce Marketing
- Effective Customer Communication
- Onsite Visits
- Customer Service and Assistance
- Emergency Calls
- Motivational Leadership
- Personnel Scheduling
- Team Meetings
- E-Commerce
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
English
Full Professional
Italian
Elementary
Turkish
Elementary
Timeline
E-Commerce Associate
Groups Elena Inc
03.2020 - Current
Driver
Uber
01.2018 - Current
Restaurant Manager
Thai Express
04.2017 - 07.2018
Store Manager
BAHRI ACCESSORIES
03.2013 - 05.2016
Mathematic And Physic First Cycle - Aeronautic
ESAT
High School - Technological Science
FARHAT HACHED
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