Ilyas Aubakirov
Surrey,BC
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Nike
Burnaby, British Columbia
05.2024 - Current
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Collected deposits or payments and arranged for billing.
- Developed strong relationships with customers by providing personalized assistance and support.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Junior Financial Analyst
Tselina Invest
Astana, Aqmola
05.2023 - 08.2023
- Assisted in the preparation of presentations used during investor meetings.
- Assisted in the budgeting process by providing detailed revenue and expense forecasts.
- Managed investment portfolio by tracking performance and adjusting strategies based on market trends.
Paralegal Assistant
Beeline Co.
Astana, Aqmola
04.2021 - 07.2021
- Prepared reports, correspondence and other documents related to cases.
- Drafted various court documents, invoices and enclosures at attorneys' request.
- Organized case files, including maintaining filing systems, photocopying documents and scanning records into databases.
Education
Bachelor of Arts - Economics
Simon Fraser University
Burnaby, BC12-2025
Skills
- Financial analysis
- Budget forecasting
- Data analysis
- Scheduling
- Documentation
- Retail marketing
- Presentation skills
- Customer service
- Client relationship management
Languages
English
Full Professional
Russian
Native/ Bilingual
Kazakh
Native/ Bilingual
French
Limited
German
Limited
Timeline
Customer Service Representative
Nike
05.2024 - Current
Junior Financial Analyst
Tselina Invest
05.2023 - 08.2023
Paralegal Assistant
Beeline Co.
04.2021 - 07.2021
Bachelor of Arts - Economics
Simon Fraser University
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