Highly-motivated individual with desire to take on new challenges. Adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking Relationship Manager proficient at devising personalized solutions to meet all types of customer demands. Positive and upbeat team player and clear communicator with demonstrated success over seven the years, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Hi, I’m
ILUORE OGE
Edmonton,AB
Summary
Overview
18
years of professional experience
Work History
UNION BANK OF NIGERIABENIN CITY, NIGERIA
Relationship Manager/Sales Associate
01.2024 - 02.2024
Job overview
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
- Created marketing materials and presentations for prospective clients.
- Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.
- Evaluated customer feedback to identify areas of improvement in products or services offered.
- Collaborated with internal teams to develop strategies that would increase customer engagement levels.
- Participated in industry events such as conferences and tradeshows to build brand awareness among prospects.
HERIATAGE BANK LTDBENIN CITY, NIGERIA
Customer Service Representative
08.2006 - 07.2016
Job overview
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
MacEwan UniversityEdmonton, AB
PROFESSIONAL CERTIFICATION from Business Analysis And Professional Communication
01-2024
University Overview
ENUGU STATE UNIVERSITY OF SCIENCE AND TECHNOLOGY ENUGU STATE NIGERIA
Bachelor of Science from Business Administration
12-2005
University Overview
INSTITUTE OF MANAGEMENT AND TECHNOLOGY ENUGU STATE NIGERIA
High School Diploma
01-2000
University Overview
Skills
- Relationship Building And Management
- Customer Relationship, Education And Consulting
- Excellent Communication
- Business Development
- Relationship Building
- Service Assistance
- Product Knowledge
- Account Set Up
- Written And Verbal Communication
- Customer Relationship Management
Accomplishments
Accomplishments
- BEST RELATIONSHIP MANAGER ON CARD ISSUANCE
- BEST RELATIONSHIP MANAGER ON ACTIVE PAYMENT AND COLLECTION
- BEST RELATIONSHIP MANAGER ON REFERRALS
- BEST RELATIONSHIP LOAN INCREMENTAL GROWTH
Timeline
Relationship Manager/Sales Associate
UNION BANK OF NIGERIA
01.2024 - 02.2024
Customer Service Representative
HERIATAGE BANK LTD
08.2006 - 07.2016
MacEwan University
PROFESSIONAL CERTIFICATION from Business Analysis And Professional Communication
ENUGU STATE UNIVERSITY OF SCIENCE AND TECHNOLOGY
Bachelor of Science from Business Administration
INSTITUTE OF MANAGEMENT AND TECHNOLOGY
High School Diploma
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