ILSE SEGURA DELGADO
San Diego, California
Summary
Adept at driving sales growth and enhancing customer relationships, my tenure at State Farm Insurance showcases a proven track record in customer service and sales closing. Leveraging interpersonal communication skills and critical thinking, I consistently exceeded sales quotas, achieving top performer status by fostering teamwork and collaboration. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Representative
State Farm Insurance
Lakeside, CA
11.2019 - 09.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Responded promptly to inquiries from potential customers via phone calls or emails.
- Managed a large portfolio of bilingual accounts, consistently meeting or exceeding monthly sales quotas.
- Sold above quota for Life and Commercial insurance sales.
- Top performer in sales.
Customer Service Representative- Sales Rep
Farmers Insurance Agency
Chula Vista, CA
05.2019 - 11.2019
- Managed a high volume (200 calls) of incoming calls, emails, and inquiries from potential customers.
- Consistently updated knowledge of industry regulations and compliance requirements to provide accurate information to clients.
- Built strong relationships with clients through effective communication and personalized service.
- Took incoming calls and handled them accordingly.
- Handled existing accounts, creating evidence of insurance for both personal lines and commercial lines.
- Oversaw cold calling for new customer quotes.
- Handled administrative tasks.
Sales and Customer Service Representative.
Prestige Marketing
Chula Vista, CA
06.2018 - 12.2018
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Creating events for new customers and sales.
- Responsible for promoting and marketing DME brace program for elderly and low-income individuals.
Assistant Manager
First Line Promotions
San Diego, CA
05.2017 - 05.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Handled payroll for staff.
- Recruiting and Interviewed new hires.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Account Director
Allegiance
San Diego, CA
08.2015 - 05.2017
- Met with clients to discuss advertising options and future growth goals.
- Oversaw team of 10 professionals handling inventory and sales.
- Organized team meetings.
- Set territory map and car rides for sales and customer acquisition.
- Set up events to concentrate new sales.
- Inventory management.
- Conducted second round interviews.
Call Center Representative-Customer Service
TELACU
Tecate, Baja California, Mexico
02.2014 - 12.2014
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
High School Diploma -
Instituto Benjamin Franklin
Tecate, Baja California, Mexico07.2011
Skills
- Customer Relationship Building
- Sales closing
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Problem Identification
- Logical reasoning
- Creative solutions
- Attention to Detail
- Critical Thinking
- Interpersonal communication skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 25 staff members.
- Ranked #1 in Life Insurance for 2020-2023.
- Ranked #1 Health Insurance for 2020-2023.
Certification
- Life and Health Insurance License - CA Department of Insurance.
- Licensed Insurance Agent/Broker -CA Department of Insurance.
Drawing, painting, cooking, reading.
I have a very creative mind, i truly enjoy drawing, painting, reading and cooking. Using different mediums as a source of expression and cognitive development while learning new skills is one of my favorite ways to spend my free time.
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Sales Representative
State Farm Insurance
11.2019 - 09.2024
Customer Service Representative- Sales Rep
Farmers Insurance Agency
05.2019 - 11.2019
Sales and Customer Service Representative.
Prestige Marketing
06.2018 - 12.2018
Assistant Manager
First Line Promotions
05.2017 - 05.2018
Account Director
Allegiance
08.2015 - 05.2017
Call Center Representative-Customer Service
TELACU
02.2014 - 12.2014
High School Diploma -
Instituto Benjamin Franklin