Ilse Hernandez
Santa Rosa
Summary
Detail-oriented Background Investigator with expertise in effective communication, case management, and investigative research. Proven ability to enhance procedural efficiency and deliver top-notch customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Background Investigator I
Dry Creek Gaming Commission
12.2023 - Current
- Conducted thorough background investigations to assess candidate eligibility for licensing.
- Analyzed financial records and criminal history to ensure compliance with regulatory standards.
- Implemented improved investigative procedures, enhancing overall efficiency of background checks.
- Trained new team members on investigation protocols and documentation requirements.
- Coordinated with internal stakeholders to resolve discrepancies in candidate applications effectively.
- Conducted comprehensive interviews with subjects, employers, associates, references, and other individuals.
- Documented information and submitted detailed reports.
- Maintained strict confidentiality while handling sensitive personal information during investigations, adhering to privacy regulations and ethical guidelines.
- Reviewed and analyzed detailed records.
- Achieved timely completion of assigned cases by effectively managing workload and prioritizing tasks.
- Developed strategies for overcoming obstacles encountered during investigations, leading to successful case closures despite challenges faced along the way.
- Obtained background check data on characters, financial statuses and personal histories.
- Identified potential risks within applicant backgrounds through careful examination of financial records, criminal history, and employment records.
- Conducted comprehensive interviews with subjects, references, and other relevant individuals for accurate background information gathering.
- Documented findings in detailed reports, ensuring accuracy and consistency throughout the review process.
Insurance Representative
State Farm
09.2017 - 12.2023
- Educated clients on available coverage options to tailor solutions for individual needs.
- Delivered exceptional customer service by addressing inquiries and resolving claims efficiently.
- Analyzed insurance policies to ensure compliance with state regulations and company standards.
- Managed policy renewals and modifications, ensuring accuracy and timely processing.
- Collaborated with underwriters to evaluate risks and determine appropriate coverage levels.
- Resolved escalated customer issues promptly and professionally, restoring confidence in our services while preserving brand reputation.
- Performed policy renewal and record retention.
- Attended seminars, meetings and educational programs to stay abreast of evolving needs of the insurance industry and client base.
- Supervised insurance claims for equitable resolutions on behalf of both client and insurer.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Collaborated with agents to develop customized insurance solutions for clients, improving client satisfaction and loyalty.
- Supported customers in insurance application completion while liaising between the company and client.
- Contacted underwriter and submitted appropriate forms to obtain binder coverage.
- Interviewed clients and impacted individuals, determining details about accident and claim parameters to provide best advice for specific situations.
Education
High School Diploma -
Elsie Allen
Santa Rosa, CASkills
- Background checks
- Investigative research
- Interview techniques
- Report writing
- Records research
- Case management
- Concise documentation
- Communication effectiveness
- Digital literacy
- Superb problem-solving skills
- Time management
- Bilingual
- Relationship building
- Professionalism
Certification
- CNP - Certified Notary Public
Languages
Spanish
Native or Bilingual
Timeline
Background Investigator I
Dry Creek Gaming Commission
12.2023 - Current
Insurance Representative
State Farm
09.2017 - 12.2023
High School Diploma -
Elsie Allen