Ilse Gonzalez
Riverside
Summary
Adept at multitasking and exceptional customer service, I enhanced guest satisfaction significantly working at a restaurant leveraging hospitality service expertise and POS system proficiency. Cultivated strong relationships with regulars, ensuring a seamless dining experience through effective collaboration and a professional demeanor. Achieved a notable improvement in service quality and efficiency.
Overview
1
1
year of professional experience
Work History
Server
Mariscos
05.2023 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Norco High School
Norco, CAAssociate Of Science -
Riverside City College
Riverside, CASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Safe food handling
- Menu memorization
Languages
Spanish
Full Professional
Timeline
Server
Mariscos
05.2023 - 08.2024
Norco High School
Associate Of Science -
Riverside City College
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