Ilse Fonseca
Fontana
Summary
Accomplished Kitchen Manager at Chipotle and Starbucks Barista Trainer at Target. Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Starbucks Barista Trainer
Target
03.2021 - Current
- Deliver an exceptional guest experience, connecting with guests to deliver handcrafted beverages and food during all hours of operations, prioritizing the guest's needs
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Follow all Target and Starbucks routines to deliver a consistent experience for guest while driving for efficiency and maintaining food safety
- Helped management keep adequate supply on hand by notifying of shortages.
Kitchen Manager
Chipotle
01.2019 - 01.2021
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Motivated staff to perform at peak efficiency and quality.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Checked and tested foods to verify quality and temperature.
Education
Bachelor of Science - Software Development
Bellevue University
Bellevue, NE03-2026
Skills
- Beverage preparation techniques
- Training background
- Performance monitoring
- Supply ordering
- Complaint handling
- Sales promotion
- POS system operation
- Sales proficiency
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Starbucks Barista Trainer
Target
03.2021 - Current
Kitchen Manager
Chipotle
01.2019 - 01.2021
Bachelor of Science - Software Development
Bellevue University
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