Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Ilonah Jane Morales

Summary

Dynamic food service professional with a proven track record at McDonald's, excelling in team leadership and customer service. Skilled in food safety management and staff motivation, I enhanced operational efficiency and fostered a collaborative environment, significantly boosting team morale and customer satisfaction. Reliable and dedicated, I thrive in fast-paced settings.


Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Food Service Manager

Mcdonalds ( Mcport City Food Services )
10.2022 - Current
  • Effectively led the restaurant by running shift and helping my co members.
  • Led each shift by delegating duties, assigning tasks, and following up with team members.
  • Trained new hires on company policies, procedures, and best practices for exceptional service delivery.
  • Practiced safe work habits and encouraged staff to do same.
  • Increased overall efficiency by implementing standardized operating procedures for all food production tasks in the kitchen area.
  • Fostered a positive work environment by addressing employee concerns effectively while promoting team collaboration.
  • Managed staff schedules, ensuring adequate coverage during peak times and reducing labor costs.

Kitchen Crew Trainer

McDonald's Restaurant
09.2021 - 09.2022
  • Increased team productivity through effective communication, delegation of tasks, and motivational leadership strategies.
  • Boosted overall team morale by fostering a positive work atmosphere built on mutual respect and open communication channels.
  • Reduced food waste by closely monitoring inventory levels and adjusting orders as needed.
  • Improved overall customer satisfaction through consistent delivery of high-quality meals and exceptional service.

Pc Express Shopper /Front End Retail Cashier

Atlantic Superstore
09.2020 - 08.2021
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Demonstrated speed and accuracy in order item selection.

Font End Cashier

Loblaw Companies ( Dominion )
01.2020 - 08.2021

Kitchen Crew Member

McDonald's Restaurant
05.2016 - 08.2019

Education

Bachelor of Science - Bachelor of Science in Nursing

BROKENSHIRE COLLEGE
Madapo Hills, Davao City Philippines
05-2011

High School Diploma -

Davao Central College
Toril, Davao City Philippines
04-2006

Skills

  • Food preparation
  • Sanitation standards
  • Point of sale systems
  • Customer service
  • Staff leadership
  • Team development
  • Staff motivation
  • Staff supervision
  • Performance evaluations
  • Food safety management
  • Department growth
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Reliable and responsible
  • Multitasking

Languages

English

Certification

First Aid Certification

Food safety handler certification




Timeline

Assistant Food Service Manager

Mcdonalds ( Mcport City Food Services )
10.2022 - Current

Kitchen Crew Trainer

McDonald's Restaurant
09.2021 - 09.2022

Pc Express Shopper /Front End Retail Cashier

Atlantic Superstore
09.2020 - 08.2021

Font End Cashier

Loblaw Companies ( Dominion )
01.2020 - 08.2021

Kitchen Crew Member

McDonald's Restaurant
05.2016 - 08.2019

Bachelor of Science - Bachelor of Science in Nursing

BROKENSHIRE COLLEGE

High School Diploma -

Davao Central College

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Ilonah Jane Morales