ILONA MELNYKOVA
Edmonton ,Ukraine
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Grand Cafe Boulevard Restaurant
Dubai, UAE
02.2018 - 02.2022
- Monitored customer surveys and feedback to develop corrective actions for service-related issues
- Assisted in fulfillment of customer orders placed in person, via email, online and by telephone
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
Waitress Supervisor
Bartolomeo Restaurant And Resort
Dnipro, Ukraine
06.2016 - 12.2017
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Waitress
Bartolomeo Restaurant And Resort
Dnipro, Ukraine
11.2015 - 06.2016
- Responsible for coordinating and managing flight reservations
- Assisting customers with booking, providing information on flight options, handling changes or cancellations, and ensuring a smooth travel experience
- Ensured high-level guest service by going above and beyond to achieve client needs and resolve issues.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
Sales Assistant
Varol Textile
04.2015 - 11.2015
- Promoted sales and special offers for discounts and merchandise options
- Boosted sales and improved customer satisfaction by providing attentive, personalized client services
- Processed cash and card payments during busy shopping periods to minimize customer waiting times
- Kept up-to-date on available inventory and new stock lines to efficiently answer customer questions regarding purchasing options.
Education
Bachelor's degree - Management in tourism and hospitality
Kyiv National University of Culture and Art
Dnipro, Ukraine06.2017
Skills
- Customer Needs Analysis
- Logistical Planning
- Solution Development
- Customer Loyalty Building
- Results Oriented
- Energetic Work Ethic
- Complaint Handling
- Staff Education and Training
- Product Knowledge
- Adaptive Team Player
- Salesforce CRM
- Microsoft Office
Languages
English
Professional Working
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Arabic
Elementary
Timeline
Customer Service Representative
Grand Cafe Boulevard Restaurant
02.2018 - 02.2022
Waitress Supervisor
Bartolomeo Restaurant And Resort
06.2016 - 12.2017
Waitress
Bartolomeo Restaurant And Resort
11.2015 - 06.2016
Sales Assistant
Varol Textile
04.2015 - 11.2015
Bachelor's degree - Management in tourism and hospitality
Kyiv National University of Culture and Art