Summary
Overview
Work History
Education
Skills
Timeline
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Ilona Hodgson

Vallejo,CA

Summary

Diligent Administrative Assistant with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills. Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.

Overview

21
21
years of professional experience

Work History

Administrative Assistant

PHC Accountancy Group
01.2023 - Current
  • Administrative Assistant providing support to Certified Public Accountant and 2 Enrolled Agents.
  • Receive incoming clients, schedule appointments, and obtain proper signatures and documentation.
  • Data entry of Tax Returns for clients in Lacerte, including obtaining additional information as necessary.
  • Scanning supporting documents into DMS program.
  • Accurately enter charges and payments in QuickBooks and process monthly billing statements.
  • Supported team with administrative tasks, adapting quickly to shifting priorities and deadlines.
  • Organized office supplies and inventory, streamlining procurement process for increased efficiency.
  • Conducted research for client inquiries, providing timely information to enhance service delivery.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Administrative Assistant

Robert Half
01.2019 - 01.2023
  • Administrative Assistant consisting of interviewing client’s re-certification. Assisting clients to complete the correct applications and declaration forms in Adobe and MS Word and tracking in Excel.
  • Responsible for providing general administrative support to the Accounting team using Macola, Synergy, and MS Office 10.
  • Confirming status of payment, contact, and results tracking in MS Excel database of my design.
  • Created Excel database for tracking vendor tax ID info, highlighting omissions, and expired insurance information.
  • Sorting mail, scanning invoices, filing, and assisting with check processing and mailing.
  • Taking in person payment for bill and reviewing bills with clients and fact finding utilizing Excel and proprietary software.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Supported team with administrative tasks, adapting quickly to shifting priorities and deadlines.

Administrative Assistant and Community Manager

Common Development Management
01.2013 - 01.2015
  • Administrative Assistant for 25 communities, including assembling inserts for monthly billing, front office customer contact, primary phone contact for public, draft and publish newsletters, prepare and coordinate mailings (budgets, ballots, etc.)
  • Managed Homeowners Association of 207 units in Martinez, CA which included attending Board Meetings and providing minutes, scheduling repairs, preparing project bids, Board liaison for homeowners
  • Facilitated communication between departments, enhancing collaboration and workflow efficiency.
  • Implemented office procedures that increased operational efficiency by standardizing tasks across teams.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Administrative Assistant

Structured Broadband Services
01.2011 - 01.2012
  • Provided Customer Service for client billing inquiries utilizing FileMaker Pro and MS Excel.
  • Compiled and tracked daily attendance records and Day-Off Requests for Install Technicians, as well as managed Weekly Schedule distribution.

Self-Employed

Ilona Webb, CMT
01.2005 - 01.2010
  • Utilized Chiro8000 software program to schedule new appointments, perform patient confirmation calls and return incoming lawyer and patient calls
  • Skilled in product recommendation and client education
  • Provided targeted Myofascial, Deep Tissue and Sports massage to chiropractic patients working in conjunction with doctor on suggested treatments.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

Certificate - Computerized Office Careers

Regional Occupational Program
Pleasant Hill, CA

Massage Therapist And Health Educator - Bodywork Modalities And Business Skills

National Holistic Institute
Emeryville, CA

Graduate Teaching Assistant - Curriculum And Instruction

National Holistic Institute
Emeryville, CA

Skills

  • In-depth client service experience
  • Skilled in financial reporting using MS Office and QuickBooks
  • Skilled in maintaining a typing speed of 60 wpm
  • Accounts receivable processing
  • Service excellence
  • Calendar management

Timeline

Administrative Assistant

PHC Accountancy Group
01.2023 - Current

Administrative Assistant

Robert Half
01.2019 - 01.2023

Administrative Assistant and Community Manager

Common Development Management
01.2013 - 01.2015

Administrative Assistant

Structured Broadband Services
01.2011 - 01.2012

Self-Employed

Ilona Webb, CMT
01.2005 - 01.2010

Certificate - Computerized Office Careers

Regional Occupational Program

Massage Therapist And Health Educator - Bodywork Modalities And Business Skills

National Holistic Institute

Graduate Teaching Assistant - Curriculum And Instruction

National Holistic Institute

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Ilona Hodgson