Illyria Hepburn
Peterborough,ON
Summary
- A hardworking and reliable individual with strong interpersonal and communication skills. Knowledgeable about operational procedures and customer service, bringing effective team coordination and training abilities. Capable of fostering a productive work environment that enhances team performance.
- Able to lift heavy loads, courtesy of experience carrying several bags of four kilogram fry's at a time.
- Able to handle long hours on feet, while still aiding customers with a smile.
Overview
4
4
years of professional experience
Work History
Crew Trainer
Wendys Fast Food
03.2023 - 08.2025
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Maintained current knowledge of all team position requirements.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
- Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
- Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
Crew Member
McDonald's Fast Food Restaurant
10.2021 - 01.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations, as well as addressing concerns or issues promptly and professionally.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Stocked shelves to organize aisles in assigned department.
Education
High School Diploma -
St Joseph's Catholic High School
Renfrew, ON06-2025
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Workplace safety
- Coaching and mentoring
- Cleaning and sanitation
- Complaint resolution
- Multitasking and organization
- Stocking heavy items on truck nights
- Coaching and development
- Clear communication
- Opening and closing processes
Languages
English
Native or Bilingual
Timeline
Crew Trainer
Wendys Fast Food
03.2023 - 08.2025
Crew Member
McDonald's Fast Food Restaurant
10.2021 - 01.2023
High School Diploma -
St Joseph's Catholic High School
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