Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Illyria Hepburn

Peterborough,ON

Summary

- A hardworking and reliable individual with strong interpersonal and communication skills. Knowledgeable about operational procedures and customer service, bringing effective team coordination and training abilities. Capable of fostering a productive work environment that enhances team performance.


- Able to lift heavy loads, courtesy of experience carrying several bags of four kilogram fry's at a time.


- Able to handle long hours on feet, while still aiding customers with a smile.

Overview

4
4
years of professional experience

Work History

Crew Trainer

Wendys Fast Food
03.2023 - 08.2025
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Maintained current knowledge of all team position requirements.
  • Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
  • Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
  • Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.
  • Facilitated open communication between crew members, promoting teamwork and collaboration.

Crew Member

McDonald's Fast Food Restaurant
10.2021 - 01.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations, as well as addressing concerns or issues promptly and professionally.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Stocked shelves to organize aisles in assigned department.

Education

High School Diploma -

St Joseph's Catholic High School
Renfrew, ON
06-2025

Skills

  • Customer service
  • Employee training
  • Cash handling
  • Team leadership
  • Workplace safety
  • Coaching and mentoring
  • Cleaning and sanitation
  • Complaint resolution
  • Multitasking and organization
  • Stocking heavy items on truck nights
  • Coaching and development
  • Clear communication
  • Opening and closing processes

Languages

English
Native or Bilingual

Timeline

Crew Trainer

Wendys Fast Food
03.2023 - 08.2025

Crew Member

McDonald's Fast Food Restaurant
10.2021 - 01.2023

High School Diploma -

St Joseph's Catholic High School

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Illyria Hepburn