Illia Mamushev
Surrey,BC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. I believe if you are looking for a guy who is always active, constantly developing himself and gonna be part of the team, you are with the right person.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
OpenRoad Richmond Auto Body
Richmond, British Columbia
02.2024 - 04.2025
- Resolved Complaints and Escalations: Addressed dissatisfied customers or unexpected issues with empathy and professionalism, working to find fair resolutions and maintain trust.
- Being a handyman around the body shop: Because I was involved in most operations, including customer service, that helped me build a complex understanding of how the body shop operates.
- Promoted Additional Services: Informed customers of additional services (e.g., detailing, paint protection, alignment), helping to boost shop revenue while improving customer experience.
- Managed Front-Line Customer Interactions: Greeted clients, listened to their concerns, and ensured a smooth intake process for vehicle repairs, providing clear explanations of services and timelines.
Administrative Manager/Sales Manager
CryptoBattle
Kyiv, Ukraine
11.2022 - 06.2023
- Organized and maintained documents, files and records.
- Led Sales Strategy and Execution: Developed and implemented sales strategies to drive adoption of the company’s crypto products or services (e.g., exchange platform, wallet, token, blockchain SaaS, etc.).
- Educated Clients on Complex Blockchain Solutions: Translated technical crypto concepts into value-based selling points, helping clients understand how blockchain or crypto products solved real-world problems.
- Monitored Market Trends and Competitor Activity: Stayed updated on crypto market movements, regulatory developments, and competitor strategies to position the company effectively in a fast-moving space.
- Posting content and news from the field at our online platform.
- Closed High-Value Deals and Partnerships: Negotiated and closed partnerships with investors, exchanges, or enterprise clients, often involving token listings, wallet integration.
Sales Manager
UkrPropTraiding
Dnipro, Ukraine
04.2022 - 10.2022
- Developed policies and procedures related to customer service operations.
- Handled escalations and complex issues: acted as the point of contact for escalated complaints, resolving issues efficiently while maintaining a positive customer experience.
- Developed and executed sales strategies: created and implemented sales plans aligned with business goals, targeting revenue growth and market expansion.
- Built Strong Client Relationships: Maintained relationships with key clients, handled major accounts, and ensured customer satisfaction to drive repeat business and referrals.
- Negotiated Deals and Closed Sales: Took the lead on complex negotiations, developed proposals, and closed value deals with new and existing clients.
Education
High School Diploma -
Lyceum No. 1
Severodonetsk, UA05-2022
Bachelor - Management
State University of Trade And Economics
Kyiv, UASkills
- Customer service
- Conflict resolution
- Sales strategy
- Market analysis
- Document management
- Team leadership
- Communication skills
Languages
English
Professional
Ukraine
Native/ Bilingual
Russian
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Manager
OpenRoad Richmond Auto Body
02.2024 - 04.2025
Administrative Manager/Sales Manager
CryptoBattle
11.2022 - 06.2023
Sales Manager
UkrPropTraiding
04.2022 - 10.2022
High School Diploma -
Lyceum No. 1
Bachelor - Management
State University of Trade And Economics