Ilknur Karakis
Ottawa
Summary
Dependable industrial engineer equipped for fast-paced work and changing daily needs. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction and works customer-oriented in order to provide effective service to the customer.
Overview
7
7
years of professional experience
Work History
Office Manager
Mail Order Mystery
12.2023 - 01.2025
- Supervise the weekday and weekend team and work with fillers, fabricators and shipping assistants as required to meet weekend goals.
- Answer questions and solve problems as they come up, and ensure that everything running smoothly and efficiently.
- Develop documents and checklists to support this position.
- Work with the CS and shipping supervisors to ensure there are no workflow issues and that the team is working in harmony.
- Supervise, train and assist with shipping, fulfillment and fabrication tasks as necessary.
- Be an active and engaged member of the supervisor team, collaborating on the development of protocols and systems.
- Managed store inventory and stock levels to maintain availability of products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Created and updated regular inventory reports and records.
Weekend Supervisor
Mail Order Mystery
08.2022 - 12.2023
- Supervise the weekend team and work with fillers, fabricators and shipping assistants as required to meet weekend goals.
- Answer questions and solve problems as they come up, and ensure that everything running smoothly and efficiently.
- Develop documents and checklists to support this position.
- Work with the weekday supervisors to prepare a plan for Saturday and Sunday and a handoff/transition plan for Monday.
- Supervise, train and assist with shipping, fulfillment and fabrication tasks as necessary.
- Be an active and engaged member of the supervisor team, collaborating on the development of protocols and systems.
Mystery Worker
Mail Order Mystery
06.2022 - 08.2022
- Worked fast to complete orders and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
Customer Advisor
BBVA Bank
02.2020 - 06.2021
- Helped branch staff order and ship currency and coin, controlled cash distribution, and kept values in line with expected customer demands
- Engaged customers to uncover needs and suggest related bank products
- Abided by all operational, regulatory, and security standards to promote work accuracy and reduce risk of loss to business
- Met with customers to analyze financial needs and capabilities against targeted goals and build customized service packages
- Guided customers through banking services and mobile banking tools to promote products and increase efficiency with lower face-to-face burden
- Offered and closed on loan products to existing and prospective customers
- Presented confident and professional demeanor to build customers' trust and increase sales
- Complied with applicable banking laws and regulations and followed company security and operational procedures
- Served as first point of contact for clients and displayed positive first impressions through friendly and expert customer service
- Developed relationships with customers, suggested suitable bank services, and met banking needs
E-commerce Manager
Sirri Clothing
10.2019 - 02.2020
- Managed sales strategies and action plans to consistently attain profitability goals
- Diversified product assortment and expanded categories to drive sales
- Developed and implemented successful social marketing strategy for brands and product collections
- Analyzed sales and inventory data to schedule product promotions
- Coordinated with customer service team for efficient handling of customer questions and product reviews
- Improved landing pages, developed storefronts, and updated product specifications to optimize e-Commerce sites
- Responded quickly to complaints and inquiries, maintaining high satisfaction with exceptional service
- Set up attractive shopping systems and web pages to encourage click-throughs from initial landing pages
- Kept inventory stocked and organized to quickly meet customers' order demands
- Produced informative descriptions and eye-catching imagery to successfully promote too much different products
- Maintained good working relationship with co-workers and management
- Kept work area organized and clutter-free
Project Manager
Enkay Machine
10.2017 - 12.2017
- Advised staff and senior managers on available standards, methods, and tools related to project work as well as expected constraints
- Created and delivered weekly project status reports and followed up with project owners and stakeholders on pending action items
- Forecasted requirements, prepared budgets, and scheduled expenditures to help projects meet financial targets
- Managed change control procedure and consistently kept deliverables on-track with cost, timescale, and resource budgets
- Wrote clear and concise business correspondence and technical reports
- Analyzed and established the project critical paths by determining interdependencies
Education
Sales And Marketing Program -
ILAC International College
06-2023
Industrial Engineer -
Yalova University
06-2020
Skills
- Office management
- Communicator
- Team-work oriented
- Decision-making
- Organizational skills
- Planning skills
- Strategic Planning
- Verbal skills
- Flexibility
- Detail-Oriented
- Empathic listener
- Positive thinking
Personal Information
Date of Birth: 11/15/96
Driving Licence
G
Languages
English
Full Professional
Turkish
Native or Bilingual
Timeline
Office Manager
Mail Order Mystery
12.2023 - 01.2025
Weekend Supervisor
Mail Order Mystery
08.2022 - 12.2023
Mystery Worker
Mail Order Mystery
06.2022 - 08.2022
Customer Advisor
BBVA Bank
02.2020 - 06.2021
E-commerce Manager
Sirri Clothing
10.2019 - 02.2020
Project Manager
Enkay Machine
10.2017 - 12.2017
Sales And Marketing Program -
ILAC International College
Industrial Engineer -
Yalova University
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