Iljana Shehi
Etobicoke,ON
Summary
Accomplished retail management professional with a strong track record of driving sales growth, optimizing store operations, and leading high-performing teams. Expertise in customer service, inventory management, and visual merchandising, with proven success in exceeding sales goals and elevating customer satisfaction. Skilled in strategic planning and employee development, fostering a positive and results-oriented work culture. Currently pursuing a Bachelor's degree in Global Management to expand leadership capabilities and business acumen, with a focus on driving innovation and operational excellence.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Matt & Nat
2022.07 - Current
- Support the Store Manager in achieving sales budgets through adherence to company standards and exceptional customer service
- Utilize strategic and analytical skills to drive store performance and team development
- Manage customer relations issues and ensure a positive shopping experience
- Established a strong presence in visual merchandising by training and mentoring new employees, resulting in a cohesive and visually appealing store layout that attracted more customers
- Completed point of sale opening and closing functions to enable accurate transaction processing and accounting operations
- Assisted in preparing and monitoring budgets to ensure cost-effectiveness and maximize profitability
- Oversee recruitment, hiring, and onboarding processes to maintain adequate staffing levels
- Aid in physical inventory processes to minimize shrinkage and ensure operational efficiency
- Worked closely with corporate teams to provide feedback on store needs, stock levels, and customer preferences, ensuring alignment with brand objectives
- Regularly analyzed sales data to identify trends and opportunities for growth, implementing targeted strategies to improve key performance indicators (KPIs)
- Create and manage weekly schedules, handle store payroll, and support replenishment processes
- Replenished store supplies, placing new orders for restocking to maintain inventory.
Sales Supervisor
Matt & Nat
2021.09 - 2022.06
- Enhanced data capture and built a robust clientele base through effective communication and follow-up
- Implemented email templates for promotions and client communications, boosting sales and client engagement
- Managed escalated customer issues, ensuring positive outcomes and retention of clients
- Provided training and coaching to team members, clarifying roles and responsibilities
- Monitored team performance, addressed gaps, and celebrated individual achievements
- Partnered with team members to solve operational challenges and maintain high standards for store operations
- Adhered to team expectations and set stretch goals to drive positive business results
- Maintain store housekeeping and adherence to company guidelines.
Education
Bachelor's - Global Management
Toronto Metropolitan University
Toronto, ON06.2026
Skills
- Retail & Sales: Retail Management, Customer Engagement, Visual Merchandising, Sales Data Analysis/ Reports, Inventory Control
- Leadership & Team Management: Team Development, Recruiting, Training, Payroll Management, Performance Coaching
- Operations & Loss Prevention: POS/Cash Handling, Shrinkage Reduction, Process Optimization
- Technical Skills: MS Office (Word, Excel, PowerPoint), End-of-Day Reporting, KPI Monitoring, Email Campaigns
References
References available upon request.
Timeline
Assistant Store Manager
Matt & Nat
2022.07 - Current
Sales Supervisor
Matt & Nat
2021.09 - 2022.06
Bachelor's - Global Management
Toronto Metropolitan University
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