Enrollment, Data Entry and Case Management Officer Songhai Health Trust Limited
Central Business District , Nigeria
12.2019 - 10.2020
Investigated issues and created solutions for new customers.
Maintained detailed and accurate records between multiple databases and programs.
Input accurate payment details and managed reports in Software.
Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
Structured standardized case management processes to comply with regulatory agency statutes and standards.
Streamlined, standardized and implemented case management processes and techniques to maximize revenue cycle.
Collaborated with multidisciplinary teams to facilitate client care and reduce case management barriers.
Reviewed and developed intake and discharge planning strategies to encourage client engagement and retention.
Surveyed clients to ascertain requirements and expectations for product.
Fostered professional networks and relationships with service and resource providers to promote continuity and quality of care for clients.
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