Iliyan Ali
Winnipeg
Summary
Professional retail worker equipped to lead cashier operations. Skilled in customer service, cash handling, and problem-solving. Focused on team collaboration and achieving results. Adaptable and reliable, with strong communication and organizational skills.
Overview
4
4
years of professional experience
Work History
Head Cashier (Part Time)
Home Depot
01.2025 - Current
- Supervised cash handling procedures, ensuring accuracy and compliance with company policies.
- Trained and mentored junior cashiers on register operations and customer service best practices.
- Implemented process improvements that streamlined transaction processing times during peak hours.
- Coordinated daily cash drawer audits to maintain accurate financial records and identify discrepancies.
Customer Service Associate (Part-time)
Home Depot
10.2022 - 01.2025
- Provided exceptional customer service by assisting customers with product inquiries, and orders, and resolving issues in a courteous and efficient manner
- Proficiently processed customer orders through various sales channels, including in-store, online, and phone orders, ensuring accuracy and timeliness
- Collaborated with cross-functional teams to coordinate order fulfillment, including inventory management, product procurement, and delivery scheduling
- Assisted customers with returns and exchanges, adhering to Home Depot's return policy while ensuring a positive customer experience
- Actively contributed to team goals and maintained a strong focus on meeting or exceeding performance metrics related to order accuracy, customer satisfaction, and service response times
- Participated in ongoing training and professional development to stay up to date with Home Depot's product offerings, policies, and best practices in customer service
- Upheld Home Depot's commitment to safety and loss prevention protocols to ensure the security of products and assets
Registration Officer (Part-time-10 Day Contract Only)
Election Manitoba
08.2023 - 08.2023
- Actively assisted residents in filling out voter registration forms
- Maintaining a high level of professionalism while explaining to residents about the voting process
- Collaborated as a team to cover a designated area in a limited amount of time
Lead Generator/Sales Associate (Part-time)
Steam Dry Canada
02.2022 - 10.2022
- Promoting and advertising the product
- Telling customers about the new packages and promotions
- Giving customers the best quote according to their requirements
Marketing and Sales Associate (Internship)
Storm Fibre
06.2021 - 07.2021
- Providing support and assistance to customers on inbound telephone support calls
- Handling the Social Media Page of the company
- Maintaining reliability and relationship with customers by providing a suitable solution to the problem
- Guiding customers deeply about the company's new packages
Education
Bachelor of Science -
University Of Manitoba
10.2025
High School Diploma - undefined
Foundation Public School
08.2021
Skills
- Customers dealing
- Problem-solving
- Relationship-building
- Product knowledge
- Effective Communication
- Team leadership
- Adaptability
- Time Management
- Cash handling
- Multi-tasking skill
- Employee training
Languages
English
Full Professional
Urdu
Native or Bilingual
Hindi
Full Professional
Timeline
Head Cashier (Part Time)
Home Depot
01.2025 - Current
Registration Officer (Part-time-10 Day Contract Only)
Election Manitoba
08.2023 - 08.2023
Customer Service Associate (Part-time)
Home Depot
10.2022 - 01.2025
Lead Generator/Sales Associate (Part-time)
Steam Dry Canada
02.2022 - 10.2022
Marketing and Sales Associate (Internship)
Storm Fibre
06.2021 - 07.2021
High School Diploma - undefined
Foundation Public School
Bachelor of Science -
University Of Manitoba