Iliya Pehliwa
Ancaster,ON
Summary
Dedicated Patient care coordinator/ medical administrative assistant with two years of experience in medical administration.
Worked in a busy clinic attending to about 20-35 patients a day. Skilled at managing and encouraging independence in patients, and the ability to pay attention to detail.
Competent in adhering to confidentiality regulations and enhancing the effectiveness of healthcare delivery. Collating data, undertaking analysis of development, and providing findings to facilitate impactful treatment plans.
Committed to maintaining professional relationships and bringing top-notch skills in oral and written communication, active listening, patient care, and analytical problem-solving skills
Overview
4
4
years of professional experience
Work History
Physiotherapy Assistant/ Patient Care Coordinator
Precision Physiotherapy
06.2023 - 01.2024
- Administered treatments such as ultrasound, and inferential current to patients with the direction of the Physiotherapist, and enhanced patients' functional capabilities
- Compassionately provided patients and families, especially seniors, with education and assistance with functional and prosthetic training, muscle re-education, and gait.
- Greeted patients in a friendly and professional manner, scheduled and confirmed appointments, managed approximately 25 incoming calls per day, interviewed patients , and set up follow-up appointments
- Recorded, documented, and monitored patients' medical reports, financial transactions, and treatments using an electronic medical records system, reconciling any discrepancies where necessary
- Filled out insurance forms, handled incoming faxes, emails, and faxes, medical billing, scanning, and documentation
- Determine and establish office procedures and maintain the confidentiality of medical records
- Successfully communicated with families, patients, and other members of the healthcare team to guarantee coordinated care
- Supervised and trained other staff. Ordered supplies, maintained inventory, and kept physical therapy treatment areas organized
Medical Administrative Assistant/ Data Entry Clerk
Songhai Health Trust Limited
12.2019 - 10.2021
- Registered approximately 20 patients/clients and conducted spot visits to ensure the relevant services were rendered. Managed approximately 20 calls, emails.
- Coordinating appointments for patients; Scheduling, cancellation, rescheduling. Appointment reminder and follow-up visits, Coordinating referrals and Consultations
- Patient Advocacy, like addressing patient concerns and interviewing patients
- Provided administrative support to healthcare professionals like preparing reports and managing office supplies, attention to details and organization skills
- Supported executive team decision-making with reports and monthly presentations based on operational data using microsoft excel, word and PDF.
- Reviewed billing claims within control and monitoring protocols to ensure the accuracy of claims for health facilities.
Education
Associate of Science - Healthcare Administration
Canadore College of Applied Arts And Technology
North Bay, ON09.2023
Bachelor of Science - Human Physiology
Bingham University
Nigeria08.2019
Skills
- MS Office - Word, Excel, PowerPoint, teams and outlook
- Interpersonal Communication Abilities
- Adaptive Equipment Utilization
- Time Management Aptitude
- Clinical Documentation Accuracy
- Patient Education and Motivation
- Professionalism and Ethics
- Strength and Conditioning Principles
- Proficient in Practice Perfect
- Patient interviews, Screening, and evaluations
- Customer Service
- Patient Care, progress monitoring, and Assessment
- Medical Records Documentation
- Decision-Making
- Ability to build relationships with patients
- Ability to multitask and work in a fast-paced environment
- Patient confidentiality, care, and support
- Treatment plan implementation
- First aid and emergency response
- Organizational skills and problem-solving skills
- Strong attention to detail
- Collaboration/teamwork
- Quick learner and resourceful
- Compassionate and empathetic
- Effective and efficient healthcare delivery
- Multi-tasking Abilities
- Clerical Support
- Professional Demeanor
- Active Listening and critical thinking
- Excellent interpersonal Communication
Education Certification
- First Aid, CPR, AED, Level C Certification, Ontario, Canada, 09/01/23
- Postgraduate Certificate Healthcare Administration, Canadore College, Ontario, Canada, 08/01/23
- Bachelor of Science (BSc) in Human Physiology, Bingham University, Nasarawa, 08/01/19
- Medical terminology certification I, II, III
Languages
English
Native or Bilingual
Timeline
Physiotherapy Assistant/ Patient Care Coordinator
Precision Physiotherapy
06.2023 - 01.2024
Medical Administrative Assistant/ Data Entry Clerk
Songhai Health Trust Limited
12.2019 - 10.2021
Associate of Science - Healthcare Administration
Canadore College of Applied Arts And Technology
Bachelor of Science - Human Physiology
Bingham University
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