Ilir Dulaj
Toronto,Canada
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
30
30
years of professional experience
Work History
Assistant Manager
The Kingston Appartements
04.2024 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
- Coordinated with property management team to develop budget forecasts, aligning with financial goals and property needs.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Increased owners satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
Restaurant Supervisor
Novotel Hotel Vaughan
02.2016 - Current
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Enhanced team performance with regular evaluations and constructive feedback.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
Financial Accountant
Construction Companies, Mining Industry
04.1994 - 10.2015
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Input financial data and produced reports using [Software].
- Managed tax compliance tasks, filing accurate returns on time to avoid penalties or interest charges.
- Streamlined payroll processing through automation improvements resulting in reduced errors and increased efficiency.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Used double-entry accounting methods and check backs to manage daily entries to general ledgers.
- Managed relationships with external auditors effectively ensuring positive outcomes during annual audits.
- Leveraged advanced Excel skills to automate routine tasks, freeing up time for more value-added activities such as variance analysis and strategic planning support.
- Implemented a comprehensive fixed asset tracking system that improved overall accuracy and depreciation calculations.
- Enhanced financial reporting transparency, implementing clear and concise monthly statements for stakeholders.
- Led daily general ledger entries, using double-entry accounting method and check backs.
- Minimized losses and checked compliance with internal protocols by analyzing and preparing effective annual budgets.
- Identified cost-saving opportunities through thorough budget analysis and expense tracking.
- Analyzed financial data to identify trends and provided actionable insights for management, leading to improved business performance.
- Improved cash flow management with timely invoicing and efficient collections practices.
- Increased financial accuracy by streamlining the accounts receivable and payable processes.
Education
BBA: Professional Accounting -
University of Quebec in Montreal. -ESG-UQAM, École Des Sciences Comptables
04.2022
French Second Language, Certificate - undefined
University of Quebec in Montreal-UQAM
04.2019
BBA: Accounting And Finance - undefined
University of Tirana, Economic Faculty
07.1993
Skills
- Staff Supervision
- Operations Management
- Strategic Planning
- Cost Control
- Financial Management
- Budgeting and finance
- Business Administration
- Customer Service
- Computer Skills
- Teamwork and Collaboration
- Problem-Solving
- Organizational Skills
Languages
French
English
Albanian
Timeline
Assistant Manager
The Kingston Appartements
04.2024 - Current
Restaurant Supervisor
Novotel Hotel Vaughan
02.2016 - Current
Financial Accountant
Construction Companies, Mining Industry
04.1994 - 10.2015
BBA: Professional Accounting -
University of Quebec in Montreal. -ESG-UQAM, École Des Sciences Comptables
French Second Language, Certificate - undefined
University of Quebec in Montreal-UQAM
BBA: Accounting And Finance - undefined
University of Tirana, Economic Faculty
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