Ilies Allal
Ottawa,ON
Summary
As a dedicated and customer-focused individual, I bring a positive attitude and strong work ethic to any team. With a passion for delivering exceptional service, I thrive in fast-paced environments. My previous experience in "Adex technology" as an IT support has equipped me with excellent communication skills and the ability to work collaboratively. I am eager to contribute my enthusiasm and attention to detail to create a welcoming and enjoyable experience for customers.
Overview
1
1
Certification
Work History
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
IT Support
Adex Tehchnology
02.2023 - 08.2023
- Provided technical support to customers and internal users via phone, email and remote access tools
- Developed scripts for automation of routine maintenance tasks
- Demonstrated product features and benefits to potential customers
- Established strong relationships with customers by providing timely responses to inquiries
- Verified and recorded incoming and outgoing mail to ensure accuracy of data
Education
Bachelor of Computer Engineering - Computer Engineering
University of Ottawa
Skills
- Application Support
- Competitive
- Customer Service
- Client Relationships
- Content Marketing
- Code Writing
- Python, HTML, CSS, Java Script
- Web Development Projects
- Performance Testing
- Website Updating
- Hardware Diagnostics
Certification
- internship contract in a company as IT support and customer assistance
- Cpanel certificate
- Python certificate
Activities
- Athlete
- Rowing Club
Languages
English
Full Professional
French
Native or Bilingual
Arabic
Native or Bilingual
Timeline
IT Support
Adex Tehchnology
02.2023 - 08.2023
Bachelor of Computer Engineering - Computer Engineering
University of Ottawa
Similar Profiles
Cathy Mih TaylorCathy Mih Taylor
NA at NANA at NA
Ella GoreElla Gore
Esthetician Student at NAEsthetician Student at NA
KOMAL MOREKOMAL MORE
Professional Development | May 2025 – Present at NAProfessional Development | May 2025 – Present at NA
Alex EriksenAlex Eriksen
Private Swim Instructor at NAPrivate Swim Instructor at NA
PATRICIA CHAMBERLAINPATRICIA CHAMBERLAIN
Turkey Guide at Irish creek outfittersTurkey Guide at Irish creek outfitters