Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ILIDIA FLOR

Brampton,Canada

Summary

Empathetic and proactive Customer Service Specialist with 9+ years of experience in fast-paced service environments, including aviation and office operations. Proven ability to assist diverse customers with professionalism and care. Skilled in airport navigation, communication, and problem-solving. Bilingual in English and Portuguese.

Overview

10
10
years of professional experience

Work History

CORE Customer Care Agent

Aviation and Airport Services Canada (AAS)
Toronto Pearson
04.2024 - Current
  • Operate golf cart and assist passengers with reduced mobility throughout the terminal
  • Manage wheelchair availability and maintenance at key airport locations
  • Guide passengers and provide exceptional service under high-pressure conditions
  • Uphold a respectful, welcoming atmosphere for all travelers and staff

Office Operations Coordinator

UP Cleaning
01.2022 - 03.2024
  • Scheduled and coordinated client cleaning services and staffing
  • Handled client feedback, inquiries, and service adjustments
  • Led team evaluations and supported employee development
  • Improved office workflow with organized systems and communication channels

Customer Service Representative

MJ Cleaning Services
08.2015 - 01.2022
  • Delivered consistent, high-quality customer service by resolving inquiries and issues
  • Maintained detailed records for follow-up and process improvement
  • Contributed to reduced call wait times and greater client satisfaction
  • Supported team development and implemented best service practices

Education

High School Diploma -

CAEC – Centre for Adult Education and Community
Ontario
01.2025

Secondary School Completion -

Lagoa Secondary School
Portugal
01.2012

Skills

  • Passenger Assistance & Airport Operations
  • Wheelchair & Mobility Services
  • Customer Conflict Resolution
  • Scheduling & Appointment Coordination
  • Team Collaboration & Leadership
  • Call Management & Live Chat Support
  • Office & Document Administration
  • Travel & Resource Coordination

Languages

English – Native/Bilingual, Portuguese – Native/Bilingual

Timeline

CORE Customer Care Agent

Aviation and Airport Services Canada (AAS)
04.2024 - Current

Office Operations Coordinator

UP Cleaning
01.2022 - 03.2024

Customer Service Representative

MJ Cleaning Services
08.2015 - 01.2022

High School Diploma -

CAEC – Centre for Adult Education and Community

Secondary School Completion -

Lagoa Secondary School

Similar Profiles

CREATE PROFILE
ILIDIA FLOR