Ilianna Mejia
Bloomington,CA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
5
5
years of professional experience
Work History
Behavioral Therapist
ABC Interventions Inc
06.2023 - Current
- Updated over 10-15 parents and caregivers on client progress to visualize client trajectory.
- Handled clients safely and appropriately to minimize risk of physical injury.
- Trained parents and caregivers to support client treatment and behavior reduction protocols.
- Attended training to acquire and maintain technical knowledge.
Waxing specialist/esthetician
Self Employed
06.2021 - 08.2023
- Provided clients with high quality waxing services.
- Enhanced client satisfaction by providing exceptional waxing services with attention to detail and precision.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Advised clients on proper home-care regimens.
- Discussed treatment options with clients.
- Stocked treatment rooms with proper supplies.
- Worked evenings and weekends to ensure client availability.
Customer Service Representative
Beimar
06.2021 - 03.2023
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed approximately 30 incoming calls and emails and faxes per day from customers.
- Tracked customer service cases and updated service software with customer information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Representative
Keurig Dr Pepper, Inc.
10.2020 - 03.2021
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Supported management in meeting project deadlines through effective coordination of resources and time-sensitive tasks.
- Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
Receptionist
Millennium Imaging Medical Center
03.2019 - 09.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
Licensed esthetician - Esthetics
Amy Beauty School
Corona06.2021
Associate of Arts - Sociology
Chaffey College
Rancho Cucamonga, CA05.2020
High School Diploma -
Bloomington High School
Bloomington, CA06.2016
Skills
- Organization skills
- Data Entry
- Telephone skills
- Excellent team player
- Detail oriented
- Highly dependable
- Computer Skills
- Attention to Detail
Languages
Spanish
Native or Bilingual
Timeline
Behavioral Therapist
ABC Interventions Inc
06.2023 - Current
Waxing specialist/esthetician
Self Employed
06.2021 - 08.2023
Customer Service Representative
Beimar
06.2021 - 03.2023
Representative
Keurig Dr Pepper, Inc.
10.2020 - 03.2021
Receptionist
Millennium Imaging Medical Center
03.2019 - 09.2019
Licensed esthetician - Esthetics
Amy Beauty School
Associate of Arts - Sociology
Chaffey College
High School Diploma -
Bloomington High School
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