Dynamic Sales Associate with proven expertise at Big Lots in enhancing customer experiences and driving sales through effective merchandising and relationship-building. Skilled in cash handling and conflict resolution, I excel in high-pressure environments, ensuring customer satisfaction and repeat business while collaborating with team members to optimize store performance.
Overview
1
1
year of professional experience
Work History
Sales Associate
Big Lots
1189 Simi Town Center Way
06.2023 - 09.2024
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Answered customer questions about sizing, accessories, and merchandise care.
Helped customers locate products and checked store system for merchandise at other sites.
Provided positive first impressions to welcome existing, new, and potential customers.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.