Iliana Sierra
Simi Valley
Summary
Dynamic Sales Associate with proven expertise at Big Lots in enhancing customer experiences and driving sales through effective merchandising and relationship-building. Skilled in cash handling and conflict resolution, I excel in high-pressure environments, ensuring customer satisfaction and repeat business while collaborating with team members to optimize store performance.
Overview
1
1
year of professional experience
Work History
Sales Associate
Big Lots
06.2023 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Criminal Justice
Moorpark College
Moorpark, CA05-2026
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Cash handling
- Cash register operation
- Stocking and receiving
- Conflict resolution
- POS system operation
- Merchandise display
Timeline
Sales Associate
Big Lots
06.2023 - 09.2024
Criminal Justice
Moorpark College
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