Iliana Ramos
15706 San Lorenzo
Summary
Enthusiastic restaurant server with extensive years of experience working in busy eating establishments. Friendly and upbeat with strong organization, teamwork and interpersonal skills. Reliable, punctual and flexible professional with multitasking and planning abilities. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns.
Overview
7
7
years of professional experience
Work History
Server
Horatio's
12.2022 - Current
- Stayed up-to-date on menu changes to help customers make food choices.
- Verbally offered seasonal cocktails and new menu items.
- Significantly increased guest check averages by promoting appetizers, specialty items and wine selections.
- Frequently assisted colleagues during rush periods to promote teamwork.
- Completed sidework such as refilling condiments, cleaning and restocking soup area and bread station.
Server
Folktale Winery And Vineyards
02.2019 - 09.2021
- Booked small and large private events.
- Assisted customers with dietary restrictions and food allergies to order appropriate meals.
- Performed extensive side work before and after the shift to ensure food prep areas were clean and well-organized.
- Kept inventory of all wine in tasting room.
- Made wine recommendations and assisted customers with with wine purchases.
Server
Casa Sorrento Italian Bites And Brews
09.2016 - 02.2019
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Answered customers' questions, recommended items, and recorded order information.
Education
Bachelor of Science -
Cal State East Bay
Hayward, CA05.2024
Skills
- Bilingual Spanish/English
- Strong communication skills
- Customer service expertise
- Problem-solving skills
- Organization
- Ability to lift heavy trays
- Daily specials memorization
- Dining area cleanliness
Timeline
Server
Horatio's
12.2022 - Current
Server
Folktale Winery And Vineyards
02.2019 - 09.2021
Server
Casa Sorrento Italian Bites And Brews
09.2016 - 02.2019
Bachelor of Science -
Cal State East Bay
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