Iliana Morales
Thousand Oaks
Summary
Friendly and Proactive employee with experience in retail and customer service. Quick and effective performance and ability to work through high stress situations. Reliable and committed to finishing and exceeding tasks.
Overview
4
4
years of professional experience
Work History
Front Desk/Sales Associate
Club Pilates Franchise LLC
05.2024 - Current
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Educated customers on memberships, promoting upselling opportunities and enhancing their overall experience.
- Maintained an organized workspace, ensuring a welcoming environment for guests upon arrival.
- Increased sales of promotional packages with personalized customer engagement and thorough knowledge of offers.
- Managed reservations system effectively, minimizing mix-ups and booking accordingly.
- Answered multi-line phone system and enthusiastically greeted callers.
Barista, Pastry Decorator, Server
Carraras Pastries
10.2021 - 04.2024
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Decorated pastries and cakes with attention to detail while being time efficient.
- Served guests during table service and providing a positive dining experience.
- Prepared large catering orders and completed large rush orders by deadlines.
Team Member
Target
08.2020 - 10.2021
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Helped out in all areas of the store that need extra help along with my designated department.
- Developed strong cooperative relationships with coworkers and managers.
- Created appealing displays for routine arrangements and special promotions.
- Operated register to process payments and collect cash payment for order totals.
- Packing and shipping online orders.
- Helping guests with product suggestions or questions as a Beauty Team Member.
Education
Licensed Cosmetologist - Cosmetology
Simi Valley Adult School And Career Institute
Simi Valley, CA01.2025
Associate of Science - Natural Sciences
Moorpark College
Moorpark, CA06.2024
Skills
- Organization
- Complaint resolution
- Collaboration and Team work
- Patience
- Efficient with Tasks
- Timely
- Cash Register Experience
- Retail Experience
- Barista Experience
- Serving Experience
- Works Well in Busy Environments
- Product Knowledge
Timeline
Front Desk/Sales Associate
Club Pilates Franchise LLC
05.2024 - Current
Barista, Pastry Decorator, Server
Carraras Pastries
10.2021 - 04.2024
Team Member
Target
08.2020 - 10.2021
Licensed Cosmetologist - Cosmetology
Simi Valley Adult School And Career Institute
Associate of Science - Natural Sciences
Moorpark College
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